Work history
Administrative Sales Coordinator/Analyst
tags:
analyst excel access
How would you describe your time at American Meter?
Develop sales reports to accurately track sales of product line. Exporting sales data from SAP into Microsoft Excel to manipulate data to achieve sales information for Sales Regions, Districts, and total Company for American Meter product line. Create reports for presentation to management. Created Sales tools to calculate the change in cost for metals used to build products to accurately forecast price increases. Prepared Margin Analysis reports to determine pricing strategies. Duties included maintaining filing system for Customer Quote Request.... 
Varied by assignment
tags:
analyst excel access
How would you describe your time at J & J Staffing Resources?
Various temporary assignments, most of which required strong detail orientation and software expertise.
Risk Operations Team Manager
tags:
analyst excel access
How would you describe your time at Fleet/Bank of America?
Oversaw a variety of staffing issue including but not limited to hiring, motivating, training, performance reviews, personnel justification reports, personnel requisition forms, attendance, disciplinary action and termination when necessary. Prepared all relevant unit and departmental reports for presentation to management using various software platforms. Analyzed data to isolate trends and produce ideas to increase profit margin. Reviewed procedures and daily operations to ensure bank is not "at risk".
Isolated hot button issues and work to resolution. Became adept in "putting out fires" in a fast pace environment.
* Developed unit policies and procedures for the proper maintenance of high-risk accounts.
* Created Special Collections Unit for the task of working high-risk accounts. Team needed to be trained to negotiate with attorneys and had to be well versed in all applicable bank policies and governmental laws and regulations.
* Designed and built reports to track productivity of unit using Microsoft Office, including Excel (VBA), Word (VBA), and Access (VBA). This also included automating both processes and forms for reporting results.
* Ensure compliance with policy by all collections units.
* Authored and delivered all monthly and quarterly motivational staff meetings and yearly performance appraisals.
* Project Management experience resolving technical issues with vendors.
* Vendor Management experience with regards to sold charged off and/or bankrupt credit card accounts
Senior Account Manager (1997-2000)
Core responsibility was to resolve delinquency issues on credit card accounts starting at sixty days (bucket 2) and progressing to one hundred eighty-nine days (bucket 5) past due using all available tools.
* Charged with the daily maintenance of a portfolio consisting of approximately $3.5 mil of 150 to 189 days delinquent credit card accounts.
* Conducted telephone assessments with cardholders to determine the need for assistance and placed appropriate cardholders on specialized programs necessary and designed to assist in resolving delinquency.
* Provided timely feedback to management and analyst designed to help improve or develop additional programs.
* Received award for recommendation of a program that was highly successful in resolving delinquency issues.
Account Manager (1995-1997)
These positions include both bucket one and the incoming calls unit.
Resolved delinquency issues on accounts that were between 30 to 60 days past due. Promoted to incoming call unit within 60 days of start date.
* Rated #1 in the unit bonus module and received the "Shark Award".
* Evaluated incoming calls for transfer to different departments or resolved collections issues ranging from 30 to 210 days past due....
