Work history

J.D. Power and Associates--Healthcare Group March 2002 to January 2008
Senior Research Manager

tags:

How would you describe your time at J.D. Power and Associates--...?

Excellent opportunity to learn the patient/ member satisfaction aspects of the healthcare industry. Also learned JD Power's methodologies and best practices in rating scales and satisfaction index models.
AG Comm Systems (Lucent Technologies) June 1995 to July 1999
Director, Market Analysis

tags:

How would you describe your time at AG Comm Systems (Lucent Tec...?

Learned immense amount about telecom and datacom marketplace and technologies. Managed relationships with all the leading hi-tech secondary research/information firms: Gartner, IDC, Forrester, Yankee Group, First Research, etc.
Provided extensive intelligence regarding developing technology
markets and their driving forces. Aided in go-no go decisions about market entry and strategies in business plans.
Wrote a business plan for entry into market for data mediation hardware and software used in large switches.
... read more
Compaq Computer April 1984 to November 1992
Manager: Demand Forecasting, Bsns Plng Process, Sr Rsch Analyst

How would you describe your time at Compaq Computer?

Started in new market research dept. I was sought out to develop new demand forecasting process and department. It grew to a staff of 12. Went on to develop new business planning process to enable faster cross-division planning, budgeting, and prioritization.

Education

Brigham Young University September 1973 to April 1975
MBA - Marketing

tags:

How would you describe your time at Brigham Young University?

Awarded a grant based on ATGSB scores and undergrad GPA.

All my electives were in the graduate sociology / anthropology, and graduate Organizational Behavior programs. My second year I was a teaching assistant in the OB program.
Brigham Young University September 1969 to April 1973
Sociology and Sociometry

tags:

How would you describe your time at Brigham Young University?

Focused on cultural evolution and attitude scaling. Conducted, analyzed, and reported two large scale survey research projects during my senior year.

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Recommendations

I've known Phil for more than five years as a peer. He was a valuable resource to the team as we explored new approaches and business models. Phil kept the overall project objectives and the "big picture" in view even as he planned and directed execution of underlying activities. He is a strong leader and a pleasure to work with: Phil is someone who can always be counted on to deliver on his commitments. He is a self-starter with initiative, fresh ideas, and strong strategic insights.

I worked with Phil for over 3 years at J.D. Power & Associates, where he was my direct supervisor. Phil is able to think "outside the box," a skill which helped us out on many occasions. He is always eager to learn new skills and software tools, and generously shares his knowledge with others. His critical thinking, research experience, and skills in project and vendor management would be an asset to any organization. I would welcome the opportunity to work with him again.

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