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Mickey DeChellis
Longwood, FL
currently: Here to network
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Answers from Mickey
Myspace or Facebook (or neither)?
As a leader I have concentrated on several concepts to produce winning results: identifying a team's key mission; developing a business plan with their involvement; and constantly communicating how the team is doing and any changes with the plan. I am passionate about demonstrating "Energy" and making each member of the team recognize their value and what role they play in the team's success. My team's understand a sense of urgency, are empowered to make decisions, and participate in a development effort to create future leaders.... 
Posted @ 08:06PM, January 06, 2008
by Mickey DeChellis | Permalink
Answer this question | See all answers for this question
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Work history
Director - Alternate Channels
tags:
sales
• operations
How would you describe your time at Embarq (formerly Sprint Loc...?
Director-Alternate Channels 2005 - Present
Embarq Apopka, FL
Leader of Embarq's Alternate Channels business for consumer markets group. Directed the significant expansion of sales and operations of the Alternate Channel program. Created business by establishing partnerships with power companies, satellite TV companies, web-based marketing partners, and face-to-face sales companies. Lead Embarq's consumer marketing efforts at Developer Markets properties.
* Led team to achieve sales target of $60M in consumer revenue.
* Grew annual sales by over 50% in 2006 and 2007.
* Established a technician sales program and grew sales to $15M in 2007.
* Developer Markets created and managed marketing relationships at over 600 communities, generating over 2,500 new customer orders on monthly basis....
Director - Inbound Call Centers
tags:
sales
• operations
• leadership
How would you describe your time at Sprint Local Telephone Divi...?
Director-Inbound Call Centers 2002 - 2004
Sprint-Local Telephone Division Apopka, FL
Leader of Inbound Call Center Operations for Sprint consumer markets group's South Region. Directed the overall operations of five call centers and 700 associates. Led team during major shift to sales focus. Managed Sprint's two call center outsource partners to achieve sales, service, and cost targets. Managed outbound telemarketing team and five outsource partners.
* Led team to achieve sales quota of $150M in consumer revenue.
* Grew sales per call by 75% between 2002 and 2004.
* Raised regional customer satisfaction scores for overall experience and representative experience for three consecutive years.
* Eliminated two call centers and shifted additional work to outsource partner.
* Led revamping of quality control program to control costs, increase rep flexibility and improve customer satisfaction. Implemented flex seating program leading to increased rep satisfaction....
Director - Product Management
tags:
operations
• product
• leadership
How would you describe your time at Sprint - Local Telephone Di...?
Director-Product Management 1998 - 2001
Sprint-Local Telephone Division Overland Park, KS
Directed the consumer markets group high speed internet product line. Created product strategy, pricing plans, budget, operations support structure, training plan/curriculum development and sales channel plan. Leader of the wholesale market group's access product line (a $1.5B wholesale product line; 25% of Sprint-Local's total revenue). Created marketing/product plan for switched/special access, high bandwidth metropolitan ring service, collocation, and ISP products.
* Managed Fast Connect DSL product through early life stage of product cycle. Product now has over 1 million customers. Created the focus for Embarq consumer sales teams to require data selling skills. DSL product was 119% of annual sales goal. Partnered with voice product team to bundle with Sprint Solutions, creating first voice/data bundle.
* Added the following: in-home wireless networking product, static IP, Virtual Truck self-installation tool, partner internet applications through EarthLink (e-mail, personal data storage, start page).
* Created first wholesale markets product/marketing plan for the consolidated Sprint-Local Division.
* Worked extensively with sales teams to win contracts with AT&T, MCI, Worldcom, and Sprint-Long Distance....
Various Staff Management Roles
tags:
marketing
• leadership
• operations
• product
• sales
How would you describe your time at Sprint - Local Telephone Di...?
Various Staff Manager Positions 1985 - 1997
Sprint-Local Telephone Division Mansfield, Ohio and Altamonte Springs, FL
Including the following positions:
Manager-Business Sales Support - Managed Sprint-Local business markets products to meet revenue and gross margin objectives.
Senior Account Executive-Business Markets: Managed major business customer telecommunications needs with a consultative sales approach. Sold business network and equipment solutions with exceptional levels of service to clients.
Manager-Network Planning and Forecasting: Managed staff toward the development of local and state network forecasts. Generated capital planning estimates for central office, outside plant, and interoffice requirements based on customer growth forecast.
Highlights:
* Developed extensive data market plan and rolled out to region sales reps. Led effort to create value added reseller program for business network products.
* Worked closely with the sales account team to win large contracts for State of Florida, Florida State University, and Florida Hospital.
* Lead Account Exec for regional sales branch's largest accounts such as General Motors, Mansfield General Hospital, Shelby Insurance, Mansfield City Schools, Richland Bank. Achieved 108% of sales target.
* Introduced econometric modeling techniques to Sprint for developing statewide customer forecast. Presented forecasts, economic picture and supporting business analysis to President along with what-if scenarios on regular basis....
Education
Economics
How would you describe your time at university of akron?
Master of Arts Degree
Applied Statistics
How would you describe your time at bowling green state university?
BSBA Degree
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