Symitar
January 2006 to the present
Technical Escalation
tags:
training
• advanced technical support
• network and hardware support
• technical documentation
How would you describe your time at Symitar?
Provide training and documentation for Support Programming department reducing on call costs by providing the necessary technical knowledge to reduce the on call programmers in the rotation from 30+ to 6.
Provide technical support for internal on call programmers supporting over 450 clients nationwide 24/7 365 reducing downtime for clients and raising customer confidence and satisfaction.
Provide advanced technical support for AIX upgrades and patches.
Support the network and hardware services group during off hours data migrations and hardware maintenance.
General system and software troubleshooting.... 
Symitar
January 2005 to the present
Senior Programmer Analyst
tags:
system administration
• system setup
• performance tuning
• migration and setting up proc...
• technical support
• code review
How would you describe your time at Symitar?
Ensure the integrity of the baseline by performing peer reviews for modifications made by internal and external programmers, contributing to over 12 successful software releases.
Perform data and configuration migrations for existing clients moving to new p-Series systems including Disk/Raid configuration, performance tuning, and various hardware and system configurations.
New system setup and configuration for newly converted client p-Series systems.
Performance analysis and tuning on AIX 5L p-Series servers, reducing costs for numerous clients by extending the life of current hardware.
Provide advanced technical support for proprietary DBMS and Financial Institution Data processing software, AIX and the p-Series system.
Install and create fixes and patches as necessary for both proprietary software and AIX.
Responsible for developing and delivering Training and Documentation for internal and external clients.
Numerous awards for exceptional customer service awarded by both client base and employer....
Symitar
January 2003 to January 2005
Programmer Analyst
tags:
sendmail configuration
• custom software development
• technical troubleshooting
• sendmail maintenance
How would you describe your time at Symitar?
Develop Custom Credit Report Retrieval Software for converting and existing clients.
Modify as necessary and maintain existing Credit Report Retrieval Software.
Install and maintain dial-up and TCP/IP proprietary Credit Retrieval system on AIX 4L and AIX 5L pSeries systems
Develop custom edit run programs.
Modify and maintain custom edit runs for over 400 existing clients.
Troubleshoot proprietary financial software and AIX operating system.
Install, configure, maintain, and troubleshoot hardware on IBM pSeries systems.
Sendmail configuration, maintenance, and troubleshooting for AIX 4.3.3 ??? 5L.
Numerous awards for exceptional customer service awarded by both client base and employer....
