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Simon Newman
Nashville, TN
currently: Please hire me!
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Work history
Project Manager/Operations Manager
tags:
microsoft project
• proclarity
• accountability
• research
• project management
• account management
• music
• operations
• technology
• advertising
• analysis
How would you describe your time at Digital Citizen?
- Worked as lead Project Manager for $10 million joint venture between PassAlong Networks and Zango.
- Coordinated with development, product management, and executive teams, as well as third parties to document milestones and to keep all groups on task as well as informed of progress. Acted as a direct liaison to the executive team and led all status update documentation and calls.
- Led efforts to complete all tasks required to form a new company and create corporate infrastructure, including putting together the company business plan and all corporate marketing collateral.
- Responsible for building and performing analysis for reporting requirements, as well as going through training on ProClarity.
- Provided analysis on industry as well as competitive trends to guide corporate decision-making.... 
Account Executive - Strategic Accounts
tags:
advertising
• marketing
• music
• technology
• sales
• business development
• relationships
How would you describe your time at PassAlong Networks?
- Helped to define and create a strategic plan for the PassAlong Promotions platform, a suite of services aimed at Advertising and Marketing companies based on custom branded white label stores.
- Managed full sales cycle for prospects seeking to utilize PassAlong for promotion capabilities.
Sr. Relationship Manager - Strategic Accounts
tags:
leadership
• reporting
• e-learning
• management
• account management
• operations
• training
• medical devices
• project management
• hospitals
• healthcare
• relationships
How would you describe your time at Healthstream?
- Managed relationships with several of Healthstream???s largest customers, including both Medical Device companies and Healthcare Organizations. Acted as the customer liaison for multi-billion dollar companies including Baxter, Aesculap, Medtronic, Cardinal Health, Roche, McKesson, Tenet Health, and Sutter Health.
- Served as primary point of contact for operational activities, and created innovative solutions to overcome client issues.
- Implemented strategies not previously utilized, including: proactive account reviews, proactive customer audits, regular analysis on effectiveness, and process improvement to enhance implementation and education processes.
- Through analysis and consultation, was able to decrease implementation times for device training in hospitals while increasing utilization and user satisfaction.
- Served as Interim Product Manager for HospitalDirect product line in addition to normal duties (Feb. 2006 ??? Jan. 2007)....
CRM Project Leader
tags:
team building
• documentation
• analysis
• requirements gathering
• management
• crm
• project management
How would you describe your time at Rackspace Managed Hosting?
- Worked remotely to aid in the development and implementation of Onyx Customer Relationship Management System.
- Started investigation for implementation of Continuous Improvement Processes and aided in team creation.
Enterprise Division Operations Team Manager
How would you describe your time at Rackspace Managed Hosting?
- Managed the team serving Rackspace???s largest, most complex customers and configurations based on a platform primarily consisting of Windows 2000/2003 servers, DELL PowerEdge servers, and Cisco network devices.
- Responsible for the hiring, evaluating, and development of up to 25 team members in roles including Account Managers, Systems Administrators, Monitoring Technicians, and support personnel.
- Coached team members on customer service skills and proactive initiatives to enhance their ability to serve customers.
- Helped reduce team churn from an average rate of 4.31% per month to an average rate of 1.05% resulting in growth of teams to achieve $30 million per year in revenue.
- Redefined activities and support to increase installed base growth rate from a 0.12% per month average to 1.53% per month average, eclipsing corporate goal of 1% per month.
- Managed customer escalations by providing creative solutions to resolve issues while maintaining business goals and a positive customer experience.
- Collaborated with internal teams to continue the development and offering of the Enterprise Hosting Division....
Major Accounts Manager
tags:
customer service
• account management
• sales
• training
• process improvement
• managed hosting
• project management
• business development
• change management
• technology
• relationships
• operations
How would you describe your time at Rackspace Managed Hosting?
- Managed account base of 50 Enterprise class customers on Windows 2000/2003 Server environments, with a yearly revenue exceeding $6 million, including the two largest Rackspace customers. Grew account base by an average of 2% per month.
- Maintained day-to-day relationship with customers by establishing a true understanding of their current and future needs.
- Consulted with customers to provide solutions to issues and to develop ways to enhance their partnership with Rackspace.
- Took initiative to fully learn and understand Enterprise class solutions, including SAN, clustering, Load Balancing, Firewalls, and High-Availability environments.
- Responsible for the training of all new Account Managers and in redefining the role to provide better support for all customers. Also led the implementation of proactive account reviews and a Lead Technician structure to account base....
Senior Account Manager
tags:
consulting
• sales
• implementations
• technology
• training
• account management
• managed hosting
• management
• business development
• linux
How would you describe your time at Rackspace Managed Hosting?
- Responsible for the training, development, and production of six Account Managers while maintaining existing account base and still providing regular Account Manager responsibilities on Red Hat Linux environments.
- Team exceeded revenue quota and renewal goals while developing new and creative solutions for customer issues....
Account Manager
tags:
linux
• sales
• relationships
• operations
• account management
• project management
How would you describe your time at Rackspace Managed Hosting?
- Responsible for maintaining and growing an account base of approximately 500 Red Hat Linux customers, ranging in size from Small/Medium Business to Fortune 100 customers, through proactive actions, as well as a focus on customer service.
- Led all Account Managers in obtaining customer renewals for an additional 12 months or more of service. Led training on improving renewal abilities, leading to a significant increase in customers committing to contract extensions.
- Exceeded sales goal for account base every month except for one, and exceeded quota by an average of 150% through consultative selling and development of a true understanding of client needs....
Education
Business Administration
tags:
leadership
• achiever
• problem solving
• learner
How would you describe your time at University of North Carolin...?
I had a great experience at UNC. I received a great education and was accepted into and excelled in the Kenan Flagler Undergraduate Business Program. This is a top 10 program and provided an excellent education.
I also was able to learn significantly about customer service while at school. I worked for 3 years as a waiter at the Carolina Crossroads Restaurant in the Carolina Inn. I learned while doing this that you really have to be flexible towards the customer, and you must adapt to others to provide an amazing experience, rather than making others adapt to you.
While at UNC, I also was a founding member of the Alpha Epsilon Pi fraternity. While it was only 6 of us who started it, the fraternity is now the 2nd largest at Carolina and still represents the values that we built into it....
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