Work history
Ciber
February 2008 to May 2009
Service Delivery Manager
tags:
it governance
• service delivery manager
How would you describe your time at Ciber?
Provided the governance management required for a complex, multi-year managed services contract (+$20M) with one of the company???s largest clients. Created and presented to senior management reporting and analysis to support contractual service level agreements (SLAs).
??? Worked on the development of the 5 year IT outsourcing contract providing SAP operative support, ITIL-based management with a 40 person team both on-shore and off-shore.
??? Developed criteria to monitor and measure SLAs with monetary penalties to the company for failures.
??? Created and implemented structured and ad-hoc reporting for senior management and department managers to support contractual obligations.
??? Managed the on-site deployment of CA Service Desk and subsequent use as a reporting platform.
??? Provided project management services and managed the delivery of services to customers.... 
Technical Account Manager
tags:
storage
• technical account manager
How would you describe your time at 3PARdata?
Working with several sales teams of Account Executives and Systems Engineers supporting post-sales activities such as management of global deployments, upgrades and other technical aspects of account management for global clients.
- Created processes and procedures to enable technical and business support of enterprise clients.
- Prepare and present period account reviews with the customer.
- Project manage Professional Services activities at the customer site.
- Work with the customer to ensure current and future environments.
- Create product enhancement requests and work with engineering groups to implement or schedule requests.
- Manage customer service activities at the customer and act as focal point for major support issues....
Field Sales Engineer
How would you describe your time at Isilon Systems?
Supporting a team of multiple sales representatives in the geography to create sales strategies and tactics for sales of intelligent clustered storage systems. Drawing on my business expertise and knowledge of the storage industry to articulate the value proposition of the companys unique high performance, clustered storage system with an intelligent, distributed file system to prospects. Contribute to meeting revenue targets by managing the technical aspects of the sales process and continuing with managing the account after installation for additional revenue opportunities.
- Present product feature demonstrations both in on-site meetings and remote web-based meetings.
- Develop the evaluation plan and assist customers with evaluation and benchmark testing.
- Responsible for system configurations, installation and customer training.
- Work trade shows managing the technical environment, performing demonstrations and talking with prospects....
Strategic Technical Account Manager
How would you describe your time at Network Appliance?
Teamed with a Strategic Account Manager to develop new sales avenues in a global enterprise account within many geographic territories. Develop relationships at the executive level and create revenue opportunities for local sales teams. Ensure customer satisfaction by being an advocate for the customer and working with Customer Support and Engineering organizations to provide enterprise-class service and support to the customer.
- Identify customer strategic technology initiatives and drive a solution based on the company??s NAS and SAN enterprise storage, Internet caching and content delivery and data protection solutions.
- Monitor and manage customer issues on a global basis to ensure customer satisfaction.
- Perform in a pre-sales capacity globally and in unison with local sales teams to evangelize the value of the products.
- Identify and develop best practices for working with the customer in sales and support....
Senior Systems Engineer
How would you describe your time at EMC Corp./Data General?
Pre-sales systems engineer for the Healthcare division chartered to sell enterprise storage solutions into healthcare institutions. Managed the technical relationship with the customer, teamed with the Account Executive to develop data storage presentations and demonstrations to solve customer's enterprise storage challenges.
- Developed plans with Account Executive to penetrate new healthcare accounts.
- Architected technical solutions and business cases to support the customer's purchase decision.
- Coordinate corporate resources needed for sales and/or technical issues with customers.
- Insure continuing customer satisfaction that the EMC solution is addressing the customer's business objectives....
Senior PACS Systems Engineer
How would you describe your time at data general?
Pre-sales systems engineer for the Healthcare divisions sales districts covering the northeastern and mid-west regions of the US. Transitioned to recently formed business unit created to market PACS (Picture Archiving and Communications System) and Medical Imaging technologies based on Unix and NT client/server architecture.
- Developed strategic account management process highlighting relationship selling for the district sales management resulting in increased revenue from existing customers.
- Implemented and presented an accredited PACS seminar at hospitals to improve product awareness among radiologists and radiology technologists. The seminars provided leads resulting in $3.5 million in sales.
- Prepared proposals and responses to RFPs and RFIs for solutions in the Healthcare market in the $50K to $15 million range.
- Provide technical support to the sales staff on sales calls and participate in sales presentations....
Senior Systems Engineer
How would you describe your time at Sequoia Systems?
Responsible for pre and post-sales activities for the companys Unix-based fault-tolerant computer systems, utilizing Pick as the primary relational database.
Provided sales and technical support for major accounts resulting in additional system sales and recurring revenue.
- Worked with Sales Representatives as a team during sales calls and presentations to provide complete solutions to prospects and customers.
- Responsible for the preparation of proposals, including system configurations and price quotes.
- Optimized client application software for performance benchmarks.
- Converted client application software to new environment, supported client during implementation.
- Performed Operating System and communications software upgrades and system performance tuning....
Senior Business Specialist
How would you describe your time at The Gannon Group?
Product management responsibilities for a nationally marketed advertising agency system.
- Assisted sales staff on sales calls, developed sales literature, performed product demonstrations, developed demonstration software and assisted at trade shows.
- Installed hardware and software at client sites, provided client training and on-going client support.
- Worked with clients to customize the package to their individual needs and new systems development.
- Continuing product development on this and other company products.
- General MIS consulting with various clients in different businesses....
Director of Systems
How would you describe your time at Industrial Bolt & Nut?
Responsible for the management of the Data Processing department which included three divisions and two remote sites, Los Angeles, CA and Houston, TX.
Supervisor, Internal Systems Department
How would you describe your time at Automatic Data Processing, ...?
Responsible for the development of a newly created department chartered to provide other corporate departments with internal consulting services.
