Executive Centralised Operations
tags:
quality check & documentation
• transaction processing
• operation
How would you describe your time at Aviva Life Insurance Company?
??? Handling cancellation desk for PAN India.
??? Handling Financial and Non Financial endorsements for PAN India.
??? Team Leader for Reinstatement desk (Non Underwriting).
??? Quality check for all documents received at Aviva (H.O) from all branches.
??? Following up with financial support to streamline flow of premium.
??? Handling queries for centralized operations (SPOC).
??? Follow up for all escalated cases & timely resolution.
??? Maintain accuracy of information given to customers. Part of the cancellation team and also involved in various refund process.
??? Ensuring adherence within specified SLA.... 
Officer Mis & Analtyc
tags:
transaction analysis
• quality check & documentation
• operation
• customer service
• transaction processing
How would you describe your time at Standard Charterd bank?
??? STANDARD CHARTERED BANK (06 June, 2004 till 19 Nov 2006)
Worked as ???Officer MIS Analytics???
Job Responsibilities
??? Accurate & timely resolution of all queries & complaints pertaining to customer???s accounts and statements.
??? Escalation of unresolved queries & complaints.
??? Call back to customers so as to further add on & strengthen customer relations.
??? Maintain accuracy of information given to customers.
??? Ensuring adherence within specified SLA.
??? Processing of various schedules.
??? Taken initiative in proactively identifying and resolving problems.
??? Any other duties as required by Customer Satisfaction Officer. Doing cross selling where applicable.
Churn Management (Relationship Management)
??? Involved in PR, analyzing and viewing of customer complaints and requests. Also, responsible for all Escalation related to Churn Management.
??? Responsible for customer retention and act as a key interface between Company and Customers.
??? Provide effective customer feedback and recommend service plans.
??? Prime area is Service Delivery and to make customers feel delight with the services which Standard Chartered Bank is offering by understanding the need of customer and guiding them for a right decision.
??? Coordinating the team efforts to fulfill customer requirements....
