Chrystal Williams
Tulsa, OK
currently: Job hunting
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Work history
Video Provisioner
tags:
circuits
• video
• award-winning
• project management
How would you describe your time at Level 3 Communications - Vy...?
Video Provisioner/Access Planner
Currently responsible for provisioning fiber optic circuits, to include gathering details of broadcast requirements, organizing resources, and developing schedules for completion.
Specific Duties:
??? Procurement of broadcast fiber optic circuits, to include pricing inquiries for broadcast video services, as well as enforcement/ordering of firm orders for video local access.
??? Responsible for coordinating on-site installation and testing with technicians at various points-of-presence nation-wide on behalf of most major television broadcasters/networks worldwide (i.e. CNN, ABC, ESPN, EchoStar, DirecTV, etc.).
??? Interface with Sales, Customer Project Managers and Engineers from project beginning to project completion.
??? Circuit ID and direction input within various sets of routing software, as well as circuit cost/accounts payable and receivable entry within VBUS software database.
??? Site Administrator for the Sharepoint Intranet site, to include document and link management, as well as creation and maintenance of various departmental Wiki quick-reference pages.
??? Departmental Discrepancy Ticket Coordinator, to include troubleshooting, monthly closeout and issuance or denial of credits.
??? Responsible for vendor relations, as well as internal maintenance of switch utilization charts in and management of the Pittsburgh, Philadelphia, Newark, DC, Baltimore, Virginia Beach, Hartford and New York regions.
??? Responsible for interfacing with engineering, sales, marketing and technical operations center for managing installation of new TV-1, DS3 and 270Mbps (HDTV) circuits.
Awards and Recognition:
??? Received a commendation from Senior Vice President of Customer Operations for managing a broadcast circuit installation that was initially in jeopardy through to completion a full month ahead of schedule.
??? Recognized for managing a fiber conduit build in Washington, DC through secondary channels after vendor refusal for completion.
??? As a team member of Vyvx Services, received a Technical Emmy for provisioning a fully-redundant, self-contained HD product that was rolled out at all the major sporting venues around the country.
Required to be on-call several times per month for after-hours circuit and venue phone issues, as well as billing and technical problems.
Software used during the course of this position: All Microsoft Office products, VBUS (Vyvx Business System), SAM (Space Asset Management), Oracle, Citrix, ASR Exchange, Brio, Siebel and Sharepoint.... 
Muster Petty Officer - YN
tags:
navy
• anti-terrorism
• muster
• military
• small arms
• admin
• pfa coordinator
How would you describe your time at US Navy Reserve?
Assigned to Navy and Marine Corps Operational Support Center Tulsa - U.S. Pacific Command, Detachment 111. Muster Petty Officer for the center's largest unit.
Duties:
??? Tracking attendance, and maintaining records for all personnel. Efforts recently resulted in 100% accuracy in maintaining personnel pay and absence records.
??? Training Officer for junior Muster PO???s.
??? PFA Coordinator, to include setting up weigh-ins and BCA measurements for all unit members, as well as proctoring both the Fall and Spring Physical Fitness Assessments for the entire Operational Support Center, and finally, entry of member scores and medical waiver information within the PRIMS database. Coaching, mentoring and organizational efforts resulted in a 98% pass rate for entire unit.
??? Maintaining records and official publications and generating official unit correspondence.
??? Giving live general military training presentations.
??? Rendering funeral honors for fallen veterans.
??? Qualified in small arms.
Awards and Recognition:
??? Named Junior Sailor of the Quarter for NOSC Tulsa for first quarter, 2006 for outstanding performance at NOSC Tulsa.
??? Awarded Navy Reserve Meritorious Service Medal in 2005 for good conduct.
??? Letter of Commendation from unit Commanding Officer received in May of 2005 for completing Wills and Powers of Attorney for over 200 reservists as a result of the Judge Advocate General Will Outreach.
??? Awarded Global War on Terrorism Service Medal in 2006.
??? Awarded Joint Meritorious Unit Medal in 2007, as a hard-billet member of Pacific Command???s J4 department.
Currently hold a Secret security clearance.
Software used: PRIMS, NMCI, BUPERS, NKO, Navy Reserve Online, as well as all Microsoft Office Software....
Senior Video Services Coord/Team Lead
tags:
video
• technical
• leader
• performance mgt
How would you describe your time at Level 3 Communications - Vy...?
Senior Video Services Coordinator ??? Customer Care Team Lead/Supervisor (Through September 2006)
Supervise employees and operations within the fast-paced customer call-center environment of the Video Services department.
Specific leadership duties:
??? Maintaining customer relations as the first level of escalation.
??? Responsible for managing discrepancy reports and acting as a liaison with hub vendors and with cross-functional teams (i.e. Operations, Marketing, Accounting, etc.).
??? Developing, documenting and implementing Video Services process improvements.
??? Responsible for coordination of and troubleshooting for broadcast television transmission news and sports services for all major television networks using satellite, fiber optics and teleport facilities via various forms of asset management software.
??? Required to interface with various departments, including Sales, Accounting, Technical Operations, Engineering, etc.
??? Responsible for managing various call queues to ensure adequate coverage during high call-volume periods.
??? Training and mentoring coordinators to ensure service goals are not only met, but exceeded.
??? Tracking and evaluating employee performance using Symposium ACD software reporting via Brio queries.
Awards and Recognition:
??? Individually achieved record-setting 4-year 100% broadcast fiber reservation accuracy, from 2001 to 2005.
??? Received an ACCE Award (Achieving Customer Commitment Excellence) during Second Quarter, 2001 for completing a dedicated customer???s project on-time after Engineering had scrapped it due to technical issues.
??? Received the Vyvx Broadband Above and Beyond Award in fall, 2001 for outstanding customer and technical service on and immediately following 9-11.
??? Awarded a Certificate of Appreciation for extra efforts and outstanding customer service during the Blackout of 2003.
Required to be on-call after hours and weekends as departmental supervisor in case of issues or emergencies.
Software used: Symposium, VBUS, SAM, Siebel, PeopleSoft and all Microsoft Office Suite applications, to include Excel and Access....
Technical/Production Op
tags:
broadcasting
• production
How would you describe your time at KTUL-TV Newschannel 8?
Technical Operations/Production
Responsible for training and mentoring new personnel within Video Operations.
Duties:
??? Experience with breaking news and live production.
??? Switching on-air signal and operating and maintaining Odetics cart server.
??? Working with digital disk recorders and various videotape formats including beta, betaSP, MII, VHS, S-VHS, 3/4, 8mm and 1 inch.
??? Responsible for satellite uplinks, downlinks, microwave and fiber transmissions.
??? Operating Grass Valley broadcast switcher, as well as running videotape for 5, 6, and 10pm newscasts.
??? Video editing, running studio camera and camera shading/balancing.
??? Dubbing commercial spots and programs into Odetics system.
??? Maintaining transmitter readings.
Awards and Recognition:
??? Operations Team awarded first and second place during market-wide commercial blackout competition during the fall of 1998.
Software used: Angis, First Alert, and StormWarn systems as well as other Windows-based programs....
Master Control/Production/Shipping Mgr
tags:
studio camera
• shipping
• master control
• switching
How would you describe your time at KWHB TV-47?
Responsible for running live on-air events, as well as for production of in-studio, taped programs. Also solely responsible for shipping, intake and input of syndicated programs for air.
Duties:
??? Experience with switching on-air signal.
??? Switching on-air signal and operating and maintaining Odetics cart server.
??? Working with various videotape formats including betaSP, 3/4, and 1 inch.
??? Responsible for satellite downlinks and recordings.
??? Operating Grass Valley broadcast 10X switcher/router, as well as editing commercial break tape for air during daily programming.
??? Responsible for running studio camera and editing within production truck.
??? Responsible for tagging outgoing beta tapes for shipment to other affiliates, and inputting incoming tapes for air.
Software used: Microsoft Word and Excel, as well as Outlook....
Education
AA - Liberal Arts/Broadcasting
tags:
english
• business
• broadcasting
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