qpass
August 2003 to the present
IT Support Lead/Network Engineer
How would you describe your time at qpass?
IT Support Lead (01/06 - Present)
* Manage a team of 5 Tier 1 IT support engineers
* Researched and implemented BMC's Service Desk 9.0
* Helped to successfully complete a major post merger integration with Amdocs systems
* Manage projects for the support team to include software rollouts and hardware upgrades
* Completed active failover for Exchange and Fileservers using OpenView Storage Mirroring
Network Engineer (08/03 - 01/06)
* Successfully migrated NT 4.0 Domain and Exchange 5.5 to AD 2003 and Exchange 2003
* Researched and implemented Blackberry Enterprise Server for 120 users
* Analyzed and evaluated SSL VPN solutions from F5, Netscreen and Nokia
* Installed enterprise wide virus solution utilizing Network Associates ePolicy Orchestrator
* Implemented wireless network for clients and laptop users
* Implemented Mercury's SiteScope for network monitoring
* Setup and administered Microsoft WSUS for patch management
* Involved with planning and integration with acquired European company
* Administered Checkpoint Firewall
* M&A experience with EU and North American companies... 
