marketa williams

Birmingham, AL

currently: Job hunting

Work history

Bellsouth/At&t August 2001 to the present
Account representative

How would you describe your time at Bellsouth/At&t?

???As a Provisioning Representative I am responsible for conducting service order provisioning and
activation activities for new and existing customers. I order and coordinate the installation of ,
DSL, and Data circuits. Facilitates service activation and changes through number porting,
analog trunks, complex directory listings, and switched long distance services. I maintain
extensive contact with external customers, vendors, local exchange carriers (LEC''s) and other
competitive local exchange carriers (CLEC''s) to ensure customers experience a smooth and timely
service. I demonstrate the ability to resolve somewhat complex customer issues and effectively
interface with a customer while researching an issue (i.e. resolving a billing question or providing
service information). I also perform other related duties or projects, as assigned.... read more
Bellsouth Telecommunications February 1999 to the present
Customer Service Represaentative

How would you describe your time at Bellsouth Telecommunications?

???Handle incoming calls dealing with customer needs i.e. billing, repair and sales calls. Must meet
monthly numbers and threshold.
Served as primary point of contact for residential customers, ensured superior customer
satisfaction and prioritize customer needs within company policies and procedures. Also input
trouble reports and forwarded to appropriate departments as needed for complete solution and
restoration of phone service. Transitioned repair calls to a sales call by offering BellSouth's
products and services.... read more

Education

university of alabama at birmingham June 1992 to the present
Business Manangement

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