FVP Direct Banking & Operations
tags:
debit card operations
• sales management
• strategic channel management
• call center management
• online strategy development
• atm network management
How would you describe your time at People's United Bank?
I have 20+ years experience in managing the strategic, business and tactical operational aspects of the Direct channels for a $21 billion organization - including Online, ATM/Debit and Call Center. My primary focus is on cost-effective sales and service innovation, with direct experience in new product and channel development; Call Center sales and service management, and increasing profitability from key systems refinement/conversions.... 
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