Marie Bryant
New York, NY
currently: Job hunting
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Work history
Technician
How would you describe your time at RCM Technologies, Dallas, TX?
Worked with Polycom technicians to uncrate and unload Polycom RPX equipment and bring into the installation site. Install Polycom RPX 208M Video Conferencing Suite.
Customer Relations Coordinator at Cablevision
tags:
windows xp
• excel
• word
• field communications
• remedy
• groupwise
• kdb
• cabledata
How would you describe your time at NESCO Resource, Melville, NY?
Answered trouble calls regarding problems with Cable.Provided routine customer service support utilizing standardized troubleshooting procedures, monitoring, identifying and reporting on outages, using tools to determine equipment signal levels and frequencies.Resetting customer devices, determining customer location/equipment issues, educating customers on use of equipment, scheduling in-home service appointments. Addressing billing statements and taking customer payments for service.... 
Support Desk Analyst
tags:
windows xp
• word
• groupwise
• excel
How would you describe your time at Crescent Publishing Group I...?
Handle troubleshooting phone calls from users.Processed incoming technical support calls and emails within service levels with objectives to solve problems in a timely matter.Keeping records of computer user problems in Helpdesk database.Instruct users on how to solve problems, suggesting steps for prevention of future problems.Password Administration and Mailbox Creation.Keeping track of new hires/terminations and ensuring procedures have been followed.Kept Management updated on urgent and/or unique situations.Handled re-imaging of PCs, deployed new PCs and installed software.Assisted Senior System Administrator in documenting common procedures such as; Software installs, Specialized PC configurations; Hardware repair and Printer setup procedures.Tracked PC inventory and scheduled moves and software rollouts....
Helpdesk Analyst;Systems Administrator; Administrative Assistant
How would you describe your time at Business Week Magazine ??? ...?
Answered Helpdesk phone calls and emails.Support of 400 users in a PC and MAC environment.Troubleshoot PC hardware; software; network issues; email issues; public folder access issues; and end user issues.Assist with scheduled moves and software rollouts.Instruct Editors on new equipment such as laptop/pc usage.Coordinate with PC vendors on any needed purchases or repairs.Kept track of inventory using Excel spreadsheet.Used Helpdesk database to login daily service calls; emails, and created monthly service reports of PC and MAC conflicts via phone and email. Provided administrative and clerical support to Executive Assistant to the Editor-In-Chief of the magazine. Answered and screened calls for Editor-In-Chief. Maintained Executive???s schedules including travel itineraries, conference calls, and cash advances. Scheduled and Coordinated meetings and events. Composed Executive???s documents (Letters, and Memos). Processed T&E expense reports. Shared responsibilities with other administrative assistants in order to best support the team of executives. Reception relief and absent administrative assistants....
Helpdesk Analyst;Systems Administrator; Administrative Assistant
How would you describe your time at Business Week Magazine ??? ...?
Answered Helpdesk phone calls and emails.Support of 400 users in a PC and MAC environment.Troubleshoot PC hardware; software; network issues; email issues; public folder access issues; and end user issues.Assist with scheduled moves and software rollouts.Instruct Editors on new equipment such as laptop/pc usage.Coordinate with PC vendors on any needed purchases or repairs.Kept track of inventory using Excel spreadsheet.Used Helpdesk database to login daily service calls; emails, and created monthly service reports of PC and MAC conflicts via phone and email. Provided administrative and clerical support to Executive Assistant to the Editor-In-Chief of the magazine. Answered and screened calls for Editor-In-Chief. Maintained Executive???s schedules including travel itineraries, conference calls, and cash advances. Scheduled and Coordinated meetings and events. Composed Executive???s documents (Letters, and Memos). Processed T&E expense reports. Shared responsibilities with other administrative assistants in order to best support the team of executives. Reception relief and absent administrative assistants....
Helpdesk Analyst;Systems Administrator; Administrative Assistant
tags:
windows 98; xp
• ccmail. dell pc's; laptops
• dos
• excel
• word
• hp printers. atex .
How would you describe your time at Business Week Magazine ??? ...?
Answered Helpdesk phone calls and emails.Support of 400 users in a PC and MAC environment.Troubleshoot PC hardware; software; network issues; email issues; public folder access issues; and end user issues.Assist with scheduled moves and software rollouts.Instruct Editors on new equipment such as laptop/pc usage.Coordinate with PC vendors on any needed purchases or repairs.Kept track of inventory using Excel spreadsheet.Used Helpdesk database to login daily service calls; emails, and created monthly service reports of PC and MAC conflicts via phone and email. Provided administrative and clerical support to Executive Assistant to the Editor-In-Chief of the magazine. Answered and screened calls for Editor-In-Chief. Maintained Executive???s schedules including travel itineraries, conference calls, and cash advances. Scheduled and Coordinated meetings and events. Composed Executive???s documents (Letters, and Memos). Processed T&E expense reports. Shared responsibilities with other administrative assistants in order to best support the team of executives. Reception relief and absent administrative assistants....
Helpdesk Analyst;Systems Administrator; Administrative Assistant
How would you describe your time at Business Week Magazine ??? ...?
Answered Helpdesk phone calls and emails.Support of 400 users in a PC and MAC environment.Troubleshoot PC hardware; software; network issues; email issues; public folder access issues; and end user issues.Assist with scheduled moves and software rollouts.Instruct Editors on new equipment such as laptop/pc usage.Coordinate with PC vendors on any needed purchases or repairs.Kept track of inventory using Excel spreadsheet.Used Helpdesk database to login daily service calls; emails, and created monthly service reports of PC and MAC conflicts via phone and email. Provided administrative and clerical support to Executive Assistant to the Editor-In-Chief of the magazine. Answered and screened calls for Editor-In-Chief. Maintained Executive???s schedules including travel itineraries, conference calls, and cash advances. Scheduled and Coordinated meetings and events. Composed Executive???s documents (Letters, and Memos). Processed T&E expense reports. Shared responsibilities with other administrative assistants in order to best support the team of executives. Reception relief and absent administrative assistants....
Helpdesk Analyst;Systems Administrator; Administrative Assistant
How would you describe your time at Business Week Magazine ??? ...?
Answered Helpdesk phone calls and emails.Support of 400 users in a PC and MAC environment.Troubleshoot PC hardware; software; network issues; email issues; public folder access issues; and end user issues.Assist with scheduled moves and software rollouts.Instruct Editors on new equipment such as laptop/pc usage.Coordinate with PC vendors on any needed purchases or repairs.Kept track of inventory using Excel spreadsheet.Used Helpdesk database to login daily service calls; emails, and created monthly service reports of PC and MAC conflicts via phone and email. Provided administrative and clerical support to Executive Assistant to the Editor-In-Chief of the magazine. Answered and screened calls for Editor-In-Chief. Maintained Executive???s schedules including travel itineraries, conference calls, and cash advances. Scheduled and Coordinated meetings and events. Composed Executive???s documents (Letters, and Memos). Processed T&E expense reports. Shared responsibilities with other administrative assistants in order to best support the team of executives. Reception relief and absent administrative assistants....
Education
Computer Information Systems
tags:
microsoft excel
• microsoft word
• microsoft powerpoint
How would you describe your time at Mercy College, Bronx, New York?
My time in school was alot of work and sometimes stressful. I worked very hard to complete my degree at Mercy College.
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