Work history
CTAC Engineer II
tags:
siebel
• sts12c
• sts1
• sonet: oc3
• 1301 network manager
• tcp/ip
• procomm plus
• ms office programs
• oc12
• ds1
• t-berd 224 & 310
• ds3
• networking: lan
• digital lightwave testset
• oc48
• transaction language 1 (tl1)
• sts3c
How would you describe your time at Scientific Software Enginee...?
Provide Customers with technical support via telephone for Alcatel-Lucent FT-2000, DDM-2000, SLC 96, SLC Series 5, and SLC-2000
Provide Customers with technical support via telephone for Telmar 1630 SX, 1630 GSX, and 1631 SMC Cross Connect systems
Provided Customers with technical support via telephone for Alcatel 1603SM/SMX/SE SONET Multiplexers
Create Method of Procedures (MOP) for complex network upgrades
Provided installation, configuration, and ramp-up support for 1603 SONET Multiplexer
Performed on-site technical assistance for customers
Recognized for providing optional service to internal and external customers
Assisted customers with complex network applications
Managed and Closed Customer Service Requests... 
CTAC Engineer II
How would you describe your time at alcatel usa?
Provided Customers with technical support via telephone for Alcatel 1603SM/SMX/SE SONET Multiplexers
Supported installation and Turn-up procedures for various telecommunication companies
Provided technical support for 1301NMX network manager
Assisted customer with complex network upgrades
Conducted on-site training for 1603SMX/1301NMX products
Created procedures for complex network upgrades and configurations
Managed and Closed Customer Service Requests...
Installation Project Supervisor
tags:
interworking with tcp/ip
• 1000adsl test & turn-up
• 1000adsl installation practices
• unix
• intro to cisco routers
How would you describe your time at alcatel usa?
Supervised teams of installers for 1000ADSL projects around the country
Coordinated installs with Central Office Supervisors and Alcatel Installation Managers
Demonstrated the need for safe installation practices
Interpreted blueprint, central office specifications and procedures
Knowledge of communication/telephony test equipment, theory and practices
Provided training initiative for new installers...
Logistic Technician
How would you describe your time at Alphanumeric Systems?
Coordinated Windows NT installs, system migrations and moves for the Desktop and Network Integration Team at GlaxoWellcome
Refurbished, configured, and redeployed computer systems back into the environment
Worked with Asset Management in preparing systems for donations, home use, and sales
Education
Bachelor of Science in Electronics & Computer Technology
