Create a profile and get found by employers. Click here to get started!

Lacey Roe

Atlanta, GA

currently: Here to network

Skill tags show less Invisible

customer experience management • contact center management • operations & managment • customer retention • marketing & advertising

Lacey has 2 contacts.

Answers from Lacey

What kind of job are you looking for?

I'm looking to develop my passion for the Customer with a company who shares the same passion. I prefer fast-pace, high-growth companies, as I like pace, change and variety. My ideal in such a company would be an executive role with responsibility for customer retention, organic growth, ...

Posted @ 11:22AM, May 30, 2007 by Lacey Roe | Permalink
Answer this question | See all answers for this question

Work history

Customer Value Associates November 2006 to the present

Principal

How would you describe your time at Customer Value Associates?

Customer Management consulting:
- Lifetime Value management
- Customer Experience Strategy & Implementation
- Cultural Change
- Retention
- Contact Interaction Optimization: contact centers, point-of-sale, marketing

HomeBanc Mortgage March 2006 to October 2006

VP, Customer Retention

How would you describe your time at HomeBanc Mortgage?

- Customer retention strategy
- Customer experience management
- Customer analytics
- Contact Center optimization

Earthlink June 2000 to July 2005

VP, Customer Experience

How would you describe your time at Earthlink?

- Customer strategy
- Customer experience management
- Customer retention
- Loyalty Marketing
- Contact Center Management
- Customer Analytics
- Customer communication strategy

Education

University of Kansas August 1982 to May 1986

Advertising & Public Relations

How would you describe your time at University of Kansas?

Bachelor of Science
double major: Advertising & Public Relations
Honor student - 3.53 / 4.0 gpa
Student athlete - tennis

Lacey's Network

Herman Lorenz

Consultant/ CFO,

Ad Buying Network

Nicole Jones

Recruitment Manager,

The Novo Group

>> See all contacts (2)

Similar People

Madena Koybaeva Mortgage Specialist Truman Mortgage	John Timmons Senior Tax Advisor JK Harris / 165 S...	Art Henson Marketing Director ChampBoat
Jill Tolman Executive/Persona... Exec Assistants	James Andrews	JoN David Francys Economics Boston College
Daniel Knodle BS Biochemistry whitworth college	Jason Moraff Assistant Marketi... Callaway Golf Com...	Karen Ledford Web Specialist University of Col...