Ronald Fredricks
Portland, OR
currently: Job hunting
|
Work history
Technical Support Professional
tags:
time management
• customer service
• troubleshooting
• analytical
• technical support
• windows vista
How would you describe your time at Stream International?
Microsoft assembled an elite base of IT professionals to support its global release of the Vista operating system. The magnitude of the project required setting up groups within established customer contact centers. Operations were targeted toward building a versatile team capable of quickly assuming new support roles in response to continuously changing risks.
- First Call Resolution of over 90% on a team with highest FCR of any Microsoft support center. Success within such a dynamic environment was largely due to an ability to quickly analyze and adapt to emergent issues and rapidly shifting priorities.
- Managing perceptions and delivering an optimal customer experience was of even greater value for the Vista rollout. Emphasis placed on active listening to cultivate advocates and recovery tactics to minimize detractors.... 
Operation Manager
tags:
project management
• marketing
• operations
• financial analysis
• network engineering
• information technology
How would you describe your time at FREDRICKS FAMILY LP?
American agriculture remains a driving force behind economic and technological innovation eventually absorbed by our manufacturing and service sectors. My expertise in financial markets and information technology proved critical to our organization's survival and essential to the pursuit of opportunities presented by the hyper-competitive environment within which agribusiness exists.
- Coordinated scheduling and administration of company's retail/office and residential rentals, wind turbine leases, and wheat farming activities.
- Integrated IT solutions into operating procedures to improve efficiency and streamline interface with subcontractors, increasing near-term productivity over 20% and ensuring long-term viability....
Senior Project Executive - Product Executive - Senior Systems Engineer
tags:
training
• project management
• network engineering
• product development
• purchase planning
• marketing
• quality assurance
• customer relations
• product management
How would you describe your time at Reuters Japan?
Though Reuters remains the largest international news agency, journalism actually constitutes less than 10% of the company's income. Most of its revenue comes from supplying financial markets with real-time data, analytics, and trading systems over privately maintained global computer networks. Reuters is the world's largest provider of information products for the financial industry. Clients I worked with included UBS, Credit Lyonnais, Deutche Bank, JP Morgan, ING Barings, Citibank, Nomura Securities. The Quality Assurance Department plays a more central role in Japanese companies, reflecting the view that quality needs to be caused, not controlled. QA professionals assume more diversified functions considered integral to product development, marketing, purchase planning, training, and customer relations.
- Responsible for quality assurance of applications and hardware on Japanese language environments. Wrote QA test plans, evaluated scripts, and interpreted results.
- Technical Liaison to OEM partners Intel, Matsushita (Panasonic), British Telecom. Led efforts to resolve critical supplier quality problems resulting in the integration of new collaborative strategies with vendors.
- Business analysis for regional customers. Liaison between users, marketing, and development groups dispersed globally and using a variety of software development methodologies. Conducted stakeholder interviews, requirement workshops, and process reviews. Prepared Functional Specs, BRDs, Use Cases, UML Diagrams, Prototypes, and Feasibility Reports.
- Compiled competitor analysis and regional environmental scans. Involved with marketing tactics and sales strategy decisions. Key role in product launch promotions and sales negotiations.
- Carried out training of field engineers and subcontractors. Developed training curriculum and student performance appraisals used in Tokyo and throughout much of Asia....
Education
Masters of International Management (International MBA)
tags:
logistics
• procurement
• japanese
• global marketing
• cross-cultural communication
• finance
• global supply chain management
• inventory planning
• accounting
How would you describe your time at Portland State University?
An MIM is more than just an MBA with international business electives - a global outlook is woven into all business and management classes. A highlight of the program is a three-week trip to Asia, which included one week each in Tokyo, Beijing, and Shanghai. This provided the chance to visit factories and distribution channels, interact with local consumers, meet with business leaders, and speak with remarkably candid government officials. What we saw firsthand put into perspective fifteen months of intensive study focusing on Asia and emerging markets in the Pacific Rim....
Computer Science
tags:
programming
• computer science
• software development
How would you describe your time at Washington State University?
Washington State University provides a world-renown engineering education with its Richland campus drawing upon the intellectual resources of PNNL and other global research firms.
Bachelor of Arts in Graphic Design
tags:
art
• art history
• visual communication
• business adminisstration
• graphic design
• drafting
How would you describe your time at Western Washington University?
To develop a grasp of culture's visual traditions and conventions, the Western Washington University school of art integrates design, history, criticism, and studio courses into its curriculum.
Similar People
Senior Recruiter ...
Ciber
|
Management Consul...
Union Bank of Cal...
|
|
Director of Wirel...
Samsung
|
Owner/Recruiting ...
Horizon Search Pa...
|
Director, Interna...
perfexa solutions
|
Business Consultant
Mark Pembrooke
|
|
|
|
|
