Diane Ward

Garden Grove, CA

currently: Job hunting

Work history

Auto Club of Southern California January 2007 to February 2008
Quality Assurance Supervisor

How would you describe your time at Auto Club of Southern Calif...?

Monitor the quality of customer service for two states CA and TX. I report status for Member Service Index and provide ideas to improve our Customer Relations. I revamped the Quality Assurance Department by generating new structures and ways of enhancing our customer service.
??? Assist Sales Supervisor???s with coaching sessions, selling techniques, and customer service
??? Implement Successful Sales Interaction in CA and TX
??? Created and established forms and processes for Quality Assurance in two states... read more
Auto Club of Southern California May 2001 to January 2007
Sales Supervisor

How would you describe your time at Auto Club of Southern Calif...?

Maintained sales history reports, general ledger and monthly closings. Supervise and coach both agents and clerical staff ensuring that all monthly team goals are achieved. Conduct weekly meetings with agents in a group environment as well as a one on one setting. Coordinated workload schedules with lead personnel. Motivated and enhanced employee morale. Mastered and integrated all aspects of the business operations. Interviewed and evaluated job applicants. Trained office staff and provided tools required to reach expectations and achieve objectives. Institute the effectiveness and professionalism intended for employees.
??? Assisted agents with proposals, presentations, enrollment, underwriting requirements, commission, and claims
??? Organize training and held daily production reviews
??? Successfully developed new systems that have increased productivity and quality of work
??? Responsible for assessing staff adherence to policy standards
??? Consistently able to obtain high productivity from employees... read more
Auto Club of Southern California January 2000 to May 2001
Sales Agent

How would you describe your time at Auto Club of Southern Calif...?

Develop close and personal relationships with clients to ensure customer loyalty and retention. Sold and distributed all lines of insurance: Automobile, Homeowners, Watercraft, and Personal Property.
??? Overcame objections, closed sales, and exceed goals. Participated in many sales summits.

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