JohnPaul Amico
Austin, TX
currently: Job hunting
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Work history
Systems Analyst
tags:
ad
• cisco call manager
• exchange 2007
• cisco catalyst
• terminal server
• altiris deployment solution
• symantec anti virus implement...
How would you describe your time at HelioVolt?
(TEKsystems Contractor)
Systems Analyst Provided comprehensive desktop, server, telephony, and infrastructure support covering the Product Development and Factory facilities of the thin film solar panel manufacturing start-up, while simultaneously developing and documenting the support policies, procedures, and solutions.
??? Created and improved the desktop architecture and deployment process for HP and Neoware thin clients utilizing Altiris Deployment Solution 6.9 and HP ezRemote Manager, allowing for central management (base image, patch, RC, re-image) of a uniform and secured desktop environment.
??? Investigated using Altiris DS to manage all desktops, CAD stations, and migrate TCs off ezRM.
??? Quickly troubleshot and resolved end user AD, terminal server, application, hardware, networking, and performance issues, most in less than 1 hour, while providing a 15 minute response time.
??? Assisted in network design, layout, and installation at the new factory facility, support examples included port or VLAN settings, termination/patching, WLAN configuration/installation.
??? Setup Cisco IP phones, desk and wireless, via Call Manager for new hires and other requirements.... 
IT Location Manager - West
tags:
project management
• manage & develop staff
• mentor & coach
How would you describe your time at Hewitt Associates?
ITS Location Manager - West Promoted to manage the ITS support unit covering three locations in CA and one in TX, with 530 Associates, 40% with laptops, and 30 servers between them.
??? Ensured the West ITS team met or exceeded all customer service level agreements, ex. 90% on 1 and 4 hour response times, and 90% on customer satisfaction surveys.
??? Successfully and resourcefully consolidated the Newport Beach office onto one floor relocating two networks and 23 servers, reducing the office size by 40,000 sqr ft in less than 6 months with no service disruptions. The consolidation also reduced excess printer capacity by 50%; the overall project was $200,000 under budget, and will have a projected annual savings of $1M per year.
??? Supported 40 myHR developers using a dedicated terminal server and unique laptop configuration....
CT IT Team Leader
How would you describe your time at Hewitt Associates?
Oversaw, interviewed, and mentored the desktop/server support team members of the Connecticut and New York City offices. Collectively supported and maintained over 20 Novell NetWare and Windows 2000/2003 servers, over 1,000 desktop PCs and laptops, with nearly 600 Associates. Individually responsible for maintaining WAN/LAN connectivity, administration of TSM and ARCserve backup servers, and all related hardware and software.
??? Accountable for the Connecticut IT Support team exceeding all nationally set customer service level agreements, with the goal of ensuring our offices had the lowest number and shortest duration of service disruptions.
??? Regularly consulted with business segment leaders to ensure their hardware needs and requests were fulfilled expeditiously and appropriately as per their business requirements....
Software Specialist / Trainer
How would you describe your time at Hewitt Associates?
Tasked with providing Level II application support and training for the Lotus Notes clients. Created the training material and instructed over 225 Associates on the benefits and product features of the Windows NT desktop environment and MS Office 97 suite of applications (vs. OS/2 2.11 and the older Lotus and Microsoft Suites.)
??? Facilitated biweekly New Hire Orientation and application specific training classes....
Desktop Support Technician
How would you describe your time at Hewitt Associates?
Efficiently and effectively installed, troubleshot, and repaired Dell PC and IBM laptop hardware and software for an office of over 150 Associates.
Application Support Specialist at IBM
How would you describe your time at Volt Technical Resources?
Provided technical support to IBM customers who purchased IBM Communications Manager/2 and IBM PCOMM terminal emulation software. Troubleshot and resolved complex hardware and software installation issues, assisted in defect analysis and programming corrections, thereby enabling PCs to connect to mainframes and AS/400 hosts....
Technical Writer / Database Manager at IBM
How would you describe your time at Quality Outsourcing?
Determined which announcements of IBM products, services, and promotions were applicable to the IBM PC Co and distributed the RFA material to other members of the marketing department for production and delivery. Worked with RFA sponsors to plan, produce, and electronically deliver product announcements and pricing actions for new IBM products, services, and promotions. Proofread all final drafts for accuracy, consistency, and style with a focus on design, layout, and content, ensuring all information adhered to IBM???s style guidelines....
Education
Mechanical Engineering
tags:
time management
• problemsolving
• setting priorities
How would you describe your time at Rensselaer Polytechnic Inst...?
Minor in Economics
Activities and Societies: Assisted in building Rensselaer's first entry into the Formula SAE car competition.
JV Basketball
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