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Robert Monte
Wappingers Falls, NY
currently: Job hunting
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Answers from Robert
How would you describe your dream job in 10 words or less?
To obtain a customer service, purchasing or production position with an organization with a diverse product line and high standards of service to their customers. I could use my production, customer service, and organizing skills to better serve the company's effectiveness.
Posted @ 11:08AM, March 17, 2008
by Robert Monte | Permalink
Answer this question | See all answers for this question
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Work history
Production & Planning Manager
tags:
production
• planning
• inventory
• transport
How would you describe your time at Cases By Source?
- Placing and tracking of customers orders via phone, fax, or internet
- Inventory control of product in our warehouse facility. Ordering of product in-house
- Prepare product to ship out via UPS or common carrier from our warehouses, domestic & international. Set up International freight forwarders.
- Computer maintenance of product lines and customer/vendor information
- Providing product information to customers, and meeting a monthly sales quota.
- Consulting with the company president on matters involving expediting and damaged merchandise
- Keeping company logs on shipments, orders, and returned merchandise.
- Cost/profit evaluation of services provided by the vendors we deal with.
- Involved in billing activities, reporting directly to CFO and A/P... 
Customer Service Rep
How would you describe your time at ESM Ferolie (formerly M&H)?
- Extensive contact with customers' buyers taking orders via telephone, fax or EDI.
- Providing pricing and promotional information to customers and sales force.
- High volume data entry and order transmission via fax or EDI.
- Arranging transportation of products via truck or UPS, including tracing loads via internet or phone. Delivery problems negotiated and corrected for future business.
- Invoicing activities including fund collections and credit checks with D&B.
- Worked closely with MIS Computer Department and customers on EDI accuracy and effectiveness.
- Maintained computer files for product accuracy, account updates and order transmission properties....
Supervisor of Customer Service
tags:
supervisor
How would you describe your time at M&H Sales and Marketing?
- Supervised staff of 4 Customer Service staff doing employee ratings, keeping group attendance, balancing workloads, arranging phone coverage, and hands-on job performance assistance.
- Trained and coached newly hired Customer Service Representatives on computer usage, department functions, and personal responsibilities.
- Reported directly to Division VP and Customer Service Director on account service procedures, staff efficiency, and any needed adjustments to Customer Service procedures.
- Handled all new accounts from initial meeting with regional/national managers, to data input of accounts, to distribution of work to Customer Service staff.
- Attended monthly meetings at various headquarters of our customers to discuss ongoing concerns, satisfaction levels, or future corrections that may be needed.
- Provided Division VPs with daily sales reports and analysis of monthly figures for accounts, customers, and sales force....
Education
Business Administration
How would you describe your time at University of Central Flordia?
Dean's List Student
3.3 GPA
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