Manager of Helpdesk and LAN services
tags:
manager
• windows 2003
• active directory
• exchange 2003
How would you describe your time at Atomic Datacenters?
* Manage small help desk.
* Expedite ticket flow through to completion to make sure customer needs are met.
* Have daily meetings about pending tickets and follow up with clients if issue continues beyond 24 hours.
* Create documentation of systems, call flows and procedures.
* Troubleshoot Enventis VoIP phones, and POP3, IMAP and Exchange email issues.
* Coordinate implementation and maintenance of more than 20 small Windows Server 2003 networks running on Dell servers and Microsoft Virtual Server 2005 R2.
* Administer and troubleshoot Active Directory domains and Exchange 2003 systems.
* Perform regular server updates, backups, and proactive monitoring to prevent downtime.
* Maintain and support Windows XP and Vista workstations running Office 2003 and 2007.... 
Blackberry Administrator/Mobile Messaging Specialist
tags:
server 2003
• cisco voip administration
• blackberry
• exchange 2003
• windows xp professional
• helpdesk
How would you describe your time at Steptoe and Johnson?
Projects
* Virtualized servers to ease disaster recovery, and simplify server management.
* Supervised upgrades of 400 Blackberry handhelds and coordinated upgrades of 5 Blackberry Enterprise Servers from version 3.6 to 4.0 to increase user productivity and streamline administrative tasks.
* Evaluate third party software and other mobile messaging systems to meet user demand.
* Create and update training materials, FAQ's, user guides and technical documentation.
* Examined Blackberry Mobile Data Service solutions.
* Piloted and implemented METAMessage infrastructure to facilitate mobile attachment viewing and handling.
Duties
* Expedite resolution of Tier 3 tickets involving Blackberries, server and network issues, e-mail message filtering and delivery, and VoIP phones setup and troubleshooting.
* Administer and maintain approximately 500 Blackberry handhelds and 8 Blackberry Enterprise Servers.
* Perform maintenance on entire network infrastructure to ensure it is running at peak performance.
* Serve as liaison between users and vendors to expedite warranty claims and minimize downtime.
* Rotate e-mail and file server backup tapes with offsite storage to guarantee data security.
Was promoted from User Support Technician in 2004:
Legal Help Desk: Phone/desk-side assistance to users on a variety of skill levels, software/document troubleshooting, graphics projects for trial and client presentations, assisting in testing and integration of new hardware/software products and some network administration. Supported all MS Office applications, with an emphasis on Word, Outlook and Excel. Administered and maintained Loaner Laptop Pool....
