Kayla Schaffer

Phoenix, AZ

currently: Job hunting

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Answers from Kayla

If you could choose, what city would you most like to live/work in? Why?

Phoenix. I'm new here and I like it.

Posted @ 02:42PM, June 07, 2007 by Kayla Schaffer | Permalink
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Work history

e4e Tech Support December 2007 to March 2008
CD Technical Support

tags:

How would you describe your time at e4e Tech Support?

Educational
The Plus Group July 2007 to August 2007
Technical Support
Siemens Business Solutions February 2006 to September 2006
Agent

How would you describe your time at Siemens Business Solutions?

Technical Support/Help Desk
Provided general technical information via telephone and email; Escalated problems and issues
as needed.
Activated and provided SecurID tokens; Provided support for Remote Computing.
Password resets; Application installations; Troubleshoot application error messages;
Granted access and created accounts for Morgan Stanley Employees worldwide.... read more
Alorica February 2004 to January 2006
Agent

How would you describe your time at Alorica?

Technical Support/Help Desk Level 2 - 2/05
Wireless/Hardwire Ethernet Networking
Provided troubleshooting for home networking equipment over the phone for D-Link consumers
nation wide.
Evaluated and identified potentially defective networking equipment and resolved network
internet connections.... read more

Education

MCED April 2003 to January 2004
MCP

How would you describe your time at MCED?

MCP Certified
Humphrey's College June 1997 to June 2000
Computer Management Information Systems

How would you describe your time at Humphrey's College?

Associates degree

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