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Shannon Britton-Jones
Seattle, WA
currently: Happily employed
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Work history
Executive Assistant
tags:
travel planning
• structured & organized
• research
• budget management
• professionalism
• discretion
• triage & multi-tasking
• scheduling
• flexible and adaptable
• marketing & business development
• event planning & coordination
• sharepoint administration
• customer service
• microsoft office
• powerpoint presentations
• database administration
• microsoft windows
• expense report processing
• business writing & editing
How would you describe your time at Kirkpatrick & Lockhart Pres...?
* Provide superior support to Chief Marketing Officer, two Directors and team in fulfilling firmwide needs for marketing communications and business development.
* Transferred with Firmwide Director of Integration (n??e CMO) per her request in support of Global Integration Partner to facilitate merger of two firms.
* Conduct research, assemble data and assist and/or lead diverse projects that further assimilation and success of new firm identity.
* Plan, develop & maintain effective PowerPoint presentations used to evangelize combination results.
* Act as ombudsperson to attorneys by facilitating solutions on a wide range of issues.
* Assist in successful planning, executing and staffing of high-visibility firm events.
* Maintain database of charitable contributions, prepare materials for review by committee and interact with requesting attorneys and organizations.
* Coordinate meetings and events on Director's schedule.
* Prepare and distribute reports, spreadsheets, correspondence and other documents.
* Arrange travel plans and itineraries, process expense reports, screen telephone calls and greet visitors.
* Manage team budget by tracking expenses and processing invoices for payment.
* Perform administrative duties as requested, such as maintaining and organizing filing systems, maintaining marketing collateral, scan, copy, mail, fax, shipping, etc.... 
Executive Assistant
tags:
customer service
• scheduling
• professionalism
• sharepoint administration
• powerpoint presentations
• expense report processing
• event planning & coordination
• microsoft windows
• research
• proactive and intuitive
• business writing & editing
• project management
• travel planning
• marketing & business development
• triage & multi-tasking
• collaborative
• microsoft office
• executive assistant
• discretion
• structured & organized
How would you describe your time at Waggener Edstrom Worldwide?
* Provided strategic business partnership in direct support of both a Senior Vice President and practice group Director in partnership with appropriate agency resources. Performed a variety of executive administrative tasks and special projects in support of planning, business priorities, reports, and team management.
* Reflected an appropriate approach to and consideration of high-level relationships, an understanding of the intersections between internal and external customer needs and comprehension of agency business practices and value proposition.
* Acted proactively on behalf of Executives where necessary in supporting his/her efforts with regard to agency goals and priorities. Acted as a liaison between Executive team members and staff, editors, clients and vendors.
* Screened incoming calls, correspondence, interoffice materials; determine priority and compose messages/reply to receiver on behalf of Executive as appropriate. Used judgment when processing Executive team member's e-mail. Offered insight or additional context where necessary to assist Executive in decision-making.
* Owned/Managed confidential files for senior team members, including employee performance evaluations, e-mail and other sensitive information.
* Managed Executive's calendar, planned complex travel for multi-city press tours with high-profile clients, ensuring all details were accurately included in itinerary and logistics were carried out flawlessly.
* Tracked client budget & expenses against forecast with monthly financial and status reports.
* Processed Executive's expense reports for timely reimbursement....
Purchasing Agent
tags:
professionalism
• microsoft office
• customer service
• triage & multi-tasking
• project management
• microsoft windows
• purchasing / buyer
• accounts receivable & payable
• discretion
• structured & organized
How would you describe your time at Christian Grevstad?
* Strategically coordinated high-end procurement projects from planning stage to installation including purchase orders, accounts receivable and payable.
* Evaluated vendor pricing along budget guidelines while apprising owner of overages and savings.
* Interacted with design and architectural staff regarding specifications and scheduling details....
Office Manager
tags:
database administration
• structured & organized
• human resources
• professionalism
• event planning & coordination
• customer service
• microsoft windows
• project management
• discretion
• problem solver
• flexible and adaptable
• operations & administrative m...
• microsoft office
• travel planning
• triage & multi-tasking
• business writing & editing
How would you describe your time at Polaris Group?
* Analyzed and organized office operations and procedures such as bookkeeping, preparation of payrolls, information management, filing systems, requisition of supplies and other administrative services. Created and maintained database and spreadsheet files. Established uniform correspondence procedures and style practices.
* Administered personnel processing including new-hire orientation, benefit coordination, and training. Acted as on-site contact for employee relations and benefit concerns as well as COBRA management.
* Screened incoming calls & correspondence, responding independently whenever possible.
* Managed supervisor's calendar and independently scheduled appointments.
* Scheduled programs, events and conferences by arranging for facilities and catering, issued invitations and logistical information, coordinated speakers and tracked event budget.
* Arranged complex and detailed travel plans; crafted itineraries and compiled documents for travel-related meetings....
Client Support Administrator
tags:
professionalism
• formulate proceducres
• unix
• lotus notes
• support center
• discretion
• triage & multi-tasking
• collaborative
• customer service
• correspondence
• software documentation
• problem solver
• structured & organized
• flexible and adaptable
How would you describe your time at Vertical Market Software?
* Received incoming calls from internal & external clients nationwide on a variety of technical issues. Used help-desk software to log information and route to appropriate resource.
* Created software documentation for client's use based on custom in-house software modifications.
* Composed and prepared confidential correspondence, reports and other complex documents.
* Formulated procedures for systematic update of client records to reflect current levels of support maintenance, insuring accurate billing.
* Maintained prescribed uniform correspondence procedures and style practices....
Operations Manager
tags:
customer service
• problem solver
• scheduling
• purchasing / buyer
• microsoft windows
• discretion
• resourceful
• accounts receivable & payable
• human resources
• microsoft office
• professionalism
• collaborative
• organization & multi-tasking
• sales
• operations & administrative m...
How would you describe your time at Drug Emporium?
* Negotiated with vendors to buy gift items within costing budget.
* Hired & trained all cashiering/customer service staff.
* Processed accounts payable.
Personal Touch Consultant/Salesperson
tags:
event planning & coordination
• discretion
• organization & multi-tasking
• sales
• customer service
• professionalism
How would you describe your time at Nordstrom Place Two?
* Provided one-on-one fashion consulting to clients in determining individual wardrobe preferences based on lifestyle, tastes and color matching. Traveled to metro areas and transferred merchandise from full-line stores to improve selections for clients.
* Maintained award-winning client notebook with communication and preference records to assist in providing superior proactive customer service.
* Planned & styled sales-generating events including fashion shows and seminars....
Education
English/Music Education
How would you describe your time at Western Washington University?
Completed three years toward a Bachelors Degree in Music Education and English Studies.
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