Work history
Newsroom Support Speacialist
tags:
technical support engineer
• support
• network
• system administrator
How would you describe your time at CNN (Cable News Network) - ...?
*Provided 1st level technical support to Newsrooms, Networks & Production facilities, working to resolve software and hardware issues while providing superior customer service.
*Performed routine server om maintenance on Windows Servers.
*Executed UNIX backup jobs and maintained updated disaster recovery documentation.
*Managed user accounts and logins to the corporate domain and news system.
*Logged and Answered repair requests in Remedy (ARS) call tracking system.... 
Network Analyst/ Change & Configuration Management
tags:
it
• netowork
• novell
• change & conguration management
• hp open view service desk
• novell administrator
How would you describe your time at CapitalOne Bank Network Ope...?
*Monitors and supports the many Network Devices that make up the Capital One Network Infrastructure.
*Ensures the availability of Enterprise-wide applications and network resources.
*Supports all CapitalOne Bank, ATM's & BackOffice branches, providing 2nd level technical support.
*Works collaboratively with 3rd, - 4th level Technical support teams to ensure connectivity to the many devices that make up the CapitalOne Bank Network system.
*Maintains the Change and Configuration Management process for the IT segment of CapitalOne Bank.
*Ensures compliance of Sarbanes-Oxley regulatory applications through the HP Open View Service Desk client.
*Authors, updates and catalogs documentation for Network Operations Center & Change and Configuration Management team including applications installation instructions, support/ escalation procedures and process flowcharts and network maps.
*Assesses and mitigates risk associated with enterprise wide system configuration changes, maintenance, and upgrades.
*Manages the change control process, and serves as a liaison between various IT groups in an effort to meet audit and risk requirements.
*Leads daily Change and Configuration management enterprise-wide meeting....
Management Information Systems (MIS) Manager
tags:
it
• telephony
• call center
• mis manager
• nt system administrator
How would you describe your time at MCI Worldcom - Austin Opera...?
*Enforced key Business Information Systems performance indicators.
*Maximized the usage of departmental budget, by streamlining purchasing, and finding cost efficiencies.
*Managed and executed center and departmental computing projects.
*Created opportunities to increase staff members' technical ability and provide career-pathing.
*Served as a liaison between customers and MIS team.
*Managed a team of (7) System Administrators, (9) LAN Administrators and (1) Project Coordinator.
*Advised and managed facilities and security supervisors.
*Conducted weekly staff meetings, monthly business reviews, and quarterly business previews.
*Composed & Administered Performance Appraisals, Approved salary increases, hired additional staff as needed....
NT Administrator/ Team Lead
tags:
remedy
• network troubleshooting
• etel
• cisco catalyst
• nt administrator
How would you describe your time at MCI Worldcom - Alpharetta C...?
*Administered a multi-server / 1500 client Windows NT, '95, and '98 Network.
*Delivered superior customer support, working to resolve production desktop, and support laptop needs.
*Improved performance of entire network, in an effort to ensure key business indicators were met.
*Updated and improved corporate intranet website.
*Planned and implemented center-wide MS Outlook '98 e-mail conversion.
*Assisted team with Y2K compliance testing and rollout.
*Installed packages and upgrades via SMS Administrator.
*Maintained and organized incremental client/server tape backup system.
*Authored and updated documentation and trained other NT/ UNIX Administrators....
Andrew's Network
= agreed to be a reference for this person
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Newsroom Support ...,
CNN (Cable News N...
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Senior Recruiter ...,
Ciber
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Doctorate Education,
belford university
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