AOL
May 1996 to November 2006
Senior Operations Manager
How would you describe your time at AOL?
Sourced, interviewed, hired, and developed effective teams working across four channels (Print Advertising, Alternative Media, Bundling, and Time Warner Distribution Services) to ensure optimal efficiencies for software procurement, packaging, and distribution. Worked closely with numerous managers and key staff to ensure all deadlines and quality standards were met or exceeded. Prepared month end financial cost reports meeting budgetary and forecasting requirements. Successfully controlled costs while supporting critical operations. Oversaw a $72,000,000 annual budget, and closely monitored team in areas of scheduling, problem solving, deadline enforcement and compliance.
-Interfaced directly with both domestic and international packaging suppliers to purchase and obtain required materials, and researched new packaging methods, materials, and efficiencies to streamline and improve existing production processes while reducing annual costs.
-Served on various taskforce committees to analyze and improve departmental workflow, and served as troubleshooter for production issues critical to reduce costs and eliminate production delays.
-Prepared status reports and lead weekly planning meetings with marketing personnel and outside agency staff for both existing and future projects.
-Empowered and assisted assigned staff. Developed annual performance reviews, and provided focused training opportunities to expand professional capabilities.
-Lead a complex SAP procurement implementation, including user training, troubleshooting, compliance, and system security.... 
