Senior Manager, Operations Support Center
Senior Manager, Customer Service Operations
How would you describe your time at blue shield of california?
Highly effective management of the Operations Support Center Team (OSC) a centralized performance monitoring center and Workforce Management (WFM) Team responsible for supporting Blue Shield of CA's Customer Service Contact Center utilizing a complex telecommunications infrastructure, including Avaya (EAS, CMS), Aspect (eWFM), Intervoice, and AT&T.... 
