Job Questions > How would you describe what you did at > Dell Computers

As a day to day responsibility I would assist customers in ascertaining there computer or electronic needs. once we (myself and the customer) were settled on the appropriate technological needs, I would assist the customer in purchasing appropriate technology. I also would handle any customer issues that arouse before during or after purchase....

Strategic Planning (Succession Planning; Policy & Procedure Development;Union Avoidance Strategies; Organizational Development; Talent Acquisition; Recognition Programs; Corporate Citizenship Programs); Employee Relations; Coaching; Training; Payplanning; Performance Reviews; Progressive Discipline; Benefits Administration...

I partnered with the V.P.'s of four divisions (business marketing, consumer marketing, industrial design, and worldwide services) to assist the company in meeting their objectives.

Worked with Dell Sales Teams as an Enterprise Server and Storage Consultant resource. Provided Technical expertise to the client and Dell Sales Team. Developed relationships with State and Local Government Accounts.

I HANDLED CUSTOMER COMPLAINTS OVER THE PHONE. RECTIFYING COMPANY MISHAPS, LOCATING LOST ITEMS, ISSUEING RETURNS, ISSUING REBATES, LOGGING CALLS.

* Team with other functional groups such as Kit, Materials, Boxing, IT and Maintenance to resolve issues that negatively impact throughput.
* Manage and expedite "out of lead" systems to exceed customer expectations.
* Knowledgeable in all phases of the custom computer build process, from receipt of order, component prep and install, to quick test and troubleshoot.
* Train and on-board new employees
* Cross-trained on multiple tools and programs to prevent failure during burn process and ensure order completion....

Involved high volume business to business computer sales in a call center setting. Consulted primarily with small to medium sized businesses to ascertain their computer and network needs. Responsible for configuring the systems and arranging financing. Grew profits from 50k monthly average to 160k. Required extensive use of complex proprietary software, Microsoft software, an ability to multitask, and a firm knowledge base of computer technology. Mentored new hires...

* Developed highly effective business strategies resulting in excess of $70 million in sales and generated 417 million of margin revenue.
* Exceeded Dell's target market share by 70% and averaged 25% more than assigned goals for margin.
* Led sales staff of four in the development of proposals, contract negotiations, delivery of products and services to critical client accounts.
* Successfully and skillfully negotiated contracts amongst all levels of executive management.
* Managed product life cycles to ensure optimal market penetration, revenue, and profitability, as well as the timely migration to new and/or expanded offers inline with evolving industry trends, customer needs and technological innovations.
* Generated personal sales, secured new business and serviced existing accounts assuring total customer satisfaction....