The Telemarketing Supervisor will supervise a minimum... agents on new acquisition campaigns. Write agent scripts as necessary. Resolve customer complaints related..
The Telemarketing Supervisor will supervise a minimum... agents on new acquisition campaigns. Write agent scripts as necessary. Resolve customer complaints related..
subordinates, and supervisors.
Problem Solving... be respected while performing these functions by supervisors, subordinates, and peers. They must have good..
the Contact Center Supervisor. The position responds... attained in training and found in on-line FAQ scripts containing frequently asked simple and complex..
sh, bash, and ksh) scripts to maintain production... tuning
6. Excellent programming using shell scripts (sh, bash, and ksh) and perl
7. Familiar with..
to effectively communicate viewer issues to supervisor and department
Duties: Will have an opportunity to... labeling current TNT scripts for the VP of TNT..
customer calls in queue with a pre-defined opening script. The Tier I agent will identify customer needs;... for troubleshooting scripts and diagnostic tools..
hardware for optimal performance
7. Develop scripts for automating routine tasks
8. Capacity planning... awk, sed, and grep
7. Script development with bash..
of development design to supervisors and end users... building/documenting test plans, test cases, test scripts, defect tracking, etc
7 plus years experience..
