got a minimum of 3 years of callcenter monitoring or... notch call observations and lead calibration sessions with our clients and their outsourced call centers..
Data Center locations. Varying shifts. Immediate openings for swing and graveyard shifts. Remote postions... more effectively answer calls.Performs miscellaneous..
Exchange (IBX) data centers offering businesses a... on Equinix's International Business Exchange data centers for the protection and connection of their most..
Responsibilities:
* Data center build outs
* System... network, server, and security problems 24x7 x 365 (on-call rotation)
Qualifications:
* B.S. or M.S. in..
XP, MS Office 2003/2007, Remote Access Methodologies... to incident calls placed by end users via cell, email or via the customer support center
Acquire, pre..
critical e-commerce platform. Assist the Remote Operations Center (ROC) with customer site monitoring... skills, and experience in an on-call rotation team
from the office and remote locations. He or she... Outlook)
* Knowledge and proficiency of various remote communication methodologies required, including..
progress of their logged calls.
Maintain accurate... etc.)
Strong understanding of remote tools such as VPN, Window Remote Desktop, Terminal Services, etc..
