MET INTERNATIONAL,A World Leader in High-Tech Services requires a
Customer Service Representative to a provide business support service
to managers within the design division
The principal focus of this role is to aid the efficiency of the team...view more details
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EBSCO is the leading supplier of information services to library clients all over the United States. We are a long-standing, stable company. We offer a competitive salary with a comprehensive benefits package including health, dental, vision, life, Profit Sharing Plan, tuition reimbursement, etc. Our Tinton Falls, NJ office is currently looking for a Cust...
EBSCO is the leading supplier of information services to library clients all over the United States. We are a long-standing, stable company. We offer a competitive salary with a comprehensive benefits package including health, dental, vision, life, Profit Sharing Plan, tuition reimbursement, etc. Our Tinton Falls, NJ office is currently looking for a Customer Service Representative:
Duties include handling all inquiries received via phone, fax, mail or email from customers and publishers. Maintain, organize and prioritize work for accounts specifically assigned. Provide superior customer service
Requirements/Skills:
Work as part of the team; provide support and assistance to other team members when necessary. Computer experience and basic knowledge of Microsoft Office products a must. Applicant must have good written and verbal communication skills and be dependable and reliable.
Telephone skills (clear, audible voice), typing (accuracy over speed), organizational and time management abilities. Must have one year customer service and/or general office experience. Must be professional, hard working and cheerful. Good attendance a must. Attention to detail a must
Please include salary requirement with your resume
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Title: Bilingual Customer Service Representative (Spanish and English)
The Customer Service Representative will be responsible for executing the day-to-day operations of customer service and must be able to write and speak in Spanish with no mistakes.
Responsibilities:
* Answer all customer service issues in a timely fashion
* Meet the goal for max...
Title: Bilingual Customer Service Representative (Spanish and English)
The Customer Service Representative will be responsible for executing the day-to-day operations of customer service and must be able to write and speak in Spanish with no mistakes
Responsibilities:
* Answer all customer service issues in a timely fashion
* Meet the goal for maximum amount of pending items before leaving for the day
* Learn customer service tool & provide feedback/ideas for improvements
* Interface with the rest of the company regarding CS issues
* Review/QA outgoing marketing emails
* Provide feedback on websites- new products, etc
Requirements:
* Bilingual in English and Spanish, highly important to read, write, and speak the Spanish Language (written test for translation will be given at interview).
* Must have a college degree (Bachelors in Spanish preferable)
* Must have computer skills
* Perform typical Customer Service duties as well as handle minor updates to the Spanish language site
* Excellent communication skills
* Able to start ASAP
Company Summary:
Next Jump has accumulated more than a decade's worth of the most prized data assets in the marketplace by operating over 90k shopping platforms across the US and UK. We have been working in stealth mode to leverage this data and the technology to exploit the inefficiencies in the advertising industry. What makes Next Jump unique is our value proposition to our over 100 million users and 28k marquee brands. The merchant technology allows brand advertisers to re-direct their advertising dollars into price promotions for targeted customer segments, tracking full ROI on marketing dollars spent. For users, our personalization engine presents tailored deals from desired merchants that are user-requested and recommended based on their individual preferences and patterns. Next Jump clients include over 84% of the Fortune 100 and 41% of Fortune 1000 companies covering more than 25mm employees (including Goldman Sachs, GE, and Bank of America) and over 100mm affinity members and customers (including AARP, Hilton, and MasterCard).
Our Employees:
Next Jump is a fast paced exciting culture in which you will be able to let your talents shine. At Next Jump, we take pride in our employees, and are focused on investing in the most talented individuals who look to realize their professional potential. While "Next Jumpers" come from varying backgrounds, we all share the following values: Full engagement, exceeding expectations, consistent execution, active learning, trust, collaboration and tenacity. These values partnered with hard work, energy and striving for greatness is what makes Next Jumpers successful
Company Perks:
Some of the things you will find rewarding at Next Jump are the full, onsite gym with our own personal trainer, breakfast and snacks available every day, company mingles, poker tournaments, summer outings and holiday parties.
Compensation: Base Salary (commensurate with experience). Eligible for pre-IPO stock option grants twice per year
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Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
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