This Customer Operations Manager Job in Hartford, CT is expired
-
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
|
|
-
Responsibilities: * Manage team of 4+ Java, Web and QA engineers * Establish and improve software engineering best practices * Work closely with product team to design, develop products * Architecture integrating custom applications, 3rd party compon
...
-
Manager, 172 Deming Street, Manchester, CT
Assists the Retail Store Manager in the daily operation of a... courteous handling of customer requests, including..
-
of print services to customer('s) satisfaction. Duties include working with Customer Focus Team (CFT) to... relates to a specific customer site
EXPERIENCE AND..
-
-
Group family, we serve customers in every segment of... a strong partnership among account managers, the Operations team and other stakeholders to ensure that..
-
career-minded Store Managers to join our team. If you... operations, store merchandising, inventory management, directing and maximizing sales, and customer care
Store Manager arrived 8 days ago from WorkInRetail
-
on robust Voice of the Customer (VOC), value chain... Managers, Engineering Program Managers, Market Development Manager, Factory Manager
Requirements..
Product Manager arrived 8 days ago from TheLadders.com
-
Coordinates the daily operations of the unit and... outcomes and insures the team uilizes quality customer service principles in their interactions
keywords..
-
of Operations
10. Serves as a resource to Administrator, DON and Regional Director of Operations for... Puts Customer Service First: Ensures that customers..
-
the effective operation and management of all functional areas of the branch such as customer service... serving customers.
Ensures that customers receive..
Branch Manager 4 arrived 11 days ago from Apria Healthcare
-
Manager, 172 Deming Street, Manchester, CT
Assists the Retail Store Manager in the daily operation of a... courteous handling of customer requests, including..
-
shift operations to include selection, shipping, receiving, cross docking and trailer loading operations... warehouse operations and customer service
Job..
-
maintaining an existing customer base. In addition to... Manager will work with facility engineers to improve efficiency of customer plant operations, evaluate..
Account Manager arrived 25 days ago from Cameron Craig Group
Job Search Enhanced by 
|
Jobster has many ways to help you find your next job
-
Get the right job delivered to your inbox
-
Post your resume and let recruiters find you
-
Connect with people at companies you want to work for
|
