SharePoint 2007 Administrator
W2 Only Please!
Please send resumes to Faten Rebia at
frebia@misicompany.com
NO TRAVEL REQUIRED; 5-10hrs/wk of overtime may be needed; ALL work to be performed onsite (mgr MAY be open to one day per week remote but i...
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Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
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Religions for Peace is the world's largest and most representative multi-religious coalition advancing common action among the religious communities for peace. Headquartered in New York and accredited to the United Nations, Religions for Peace works through more than seventy inter-religious councils and groups, networks of religious youth and women of fa...
Religions for Peace is the world's largest and most representative multi-religious coalition advancing common action among the religious communities for peace. Headquartered in New York and accredited to the United Nations, Religions for Peace works through more than seventy inter-religious councils and groups, networks of religious youth and women of faith, and a World Council of senior religious leaders. Religions for Peace creates effective multi-religious partnerships to transform violent conflict, eradicate poverty, promote just and harmonious societies, and protect the earth
As part of a strategic communications plan and expansion into e-advocacy, Religions for Peace is developing the position of Constituent Relationship Manager. The Manager will work with communication, fundraising, and online advocacy colleagues to increase the size and strength of our e-mail file and the breadth of captured constituent profile information.
This is done with objectives of: building a member/friend constituent base; increasing overall Web site traffic; enabling targeted marketing; increasing the overall level and frequency of electronic donations; and minimizing basic inquiries to the organization by providing online information regarding the Religions for Peace programs and mission
Specific Responsibilities:
* Manage all constituent relationship data, including to: develop and track timelines, assist departments with projects and programs, and define resources required
* Maintain both a Convio Common Ground and (parallel) Constituent 360 database that allows constituents to learn about our organization's mission and accomplishments, register for e-mail communications and personalized content, take action on campaigns, make donations, and get information about events
* Cooperate with the Communications and Fundraising staff in the production of online content
* Gather from and share with all departments information on constituents, and modify as necessary to ensure a high-level of usability and effectiveness of constituent data
* Identify opportunities for new online projects that drive organizational objectives
* Support the decision process within the organization for prioritizing online projects based on their impact on key metrics of online efforts
* Serve as primary liaison between International Secretariat, field project
offices and affiliated bodies for sharing of constituent relationship data
* Work closely with project directors and management team members in developing relevant data inputs from and outputs to projects and programs
* Carry out other duties as occasionally assigned by the Secretary General or Communications Manager
Qualifications
* Bachelor's degree in Computer Science, Communications, Design or related field.
* Three+ years' experience in database management, including integrated experience with content management tools (especially the technological wherewithal to learn and manage a Convio system)
* Experience in or knowledge of marketing, communications, public relations, and/or a related field
* Experience with online giving and an understanding of how online content, communications, and appeals drive fundraising results
* Familiarity with Web development tools, particularly CMS, SEO, and Convio experiences appreciated. Basic HTML and Web design skills a plus
* Strong organizational skills and excellent written and verbal skills
* Fluency in English is required. Fluency in Spanish, French, Japanese, or Arabic is preferred.
* Must be a self-starter focused on outcomes and talented in web content management.
* Experience using CSS, Joomla or Drupal, Content Management, PHP, HTML, Javascript, Dreamweaver or other web authoring tools, e.g., Flash is especially welcome.
* Past experience in an NGO setting and international travel/living experiences a plus.
Religions for Peace strives toward diversity within its staff team, reflecting its global nature. Candidates with the background and ability to contribute in meaningful ways to Religions for Peace's continuing commitment to religious and cultural diversity, pluralism, and individual differences are encouraged to make application
Please submit a resume and a cover letter to, with subject line Constituent Relationship Manager; fax to Attn: BH at (212)983-0098; or mail to Attn: BH, Religions for Peace, 777 UN Plaza, 9th Floor, NY, NY 10017. Deadline for applying is November 15, 2009. No phone calls. Only suitable candidates will be contacted
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