Maximize your long term career opportunities by joining a growing firm of experienced Life Sciences professionals who will mentor you and support your career development within a high energy and entrepreneurial environment. Working independently an...
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Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
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About Zapoint
Based on the innovative LifeChart, the Zapoint suite of SaaS products includes an applicant tracking solution to help you find the right people and a talent management solution to help you keep them.
Zapoint is powerful and secure enough for a multinational organization, yet inexpensive and manageable enough for the single home-based recru...
About Zapoint
Based on the innovative LifeChart, the Zapoint suite of SaaS products includes an applicant tracking solution to help you find the right people and a talent management solution to help you keep them
Zapoint is powerful and secure enough for a multinational organization, yet inexpensive and manageable enough for the single home-based recruiter
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Account Executive | Business Development | Field Sales
Position Summary:
The Account Executive will identify, prioritize and pursue new and existing opportunities. The role requires an ability to quickly understand new technologies and business models and be able to evaluate their relevance to the company's vision. Likewise, the Account Exec will be expected to generate his/her own ideas and initiatives that capitalize on existing and prospective customer strengths to drive substantive, additional benefit to the company and customer
Responsibilities:
* Develop account plans for key accounts and partners to generate strategic relationships that result in sales within territory
* Conduct daily inside and on-site sales with customers, following company's sales process, including generating and qualifying leads, assessing opportunities, and proposing and closing sales contracts
* Meet or exceed monthly sales quota
* Report weekly forecast and customer sales
* Maintain established metrics to analyze and track performance
* Manage day-to-day relationships with strategic partners and develop a deep understanding of their offering and long-term business strategies
* Generate prospects/leads through cold calling and other prospecting
Requirements:
* 3+ years recent and relevant experience in a sales position
* BA/BS in business or related field
* Position requires confidence and experience in a customer facing role, preferably using business-to-business consultative selling with professional organizations
* Extensive cold calling experience
* Excellent presentation/communica... skills, both written and verbal (specifically over the phone) required
* Excellent organizational, customer service and communication skills
* Professional presentation skills
FEATURED JOB Account Executive posted 48 days ago on Jobster.com
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The Pastry Product Manager is a key member of the Confectionery Arts International Product Management team, helping to execute short term goals and develop long term strategies that will sustain the growth of Confectionery Arts International Product lines. The Pastry Product Manager will be responsible for:
* Contributing to the overall product managem...
The Pastry Product Manager is a key member of the Confectionery Arts International Product Management team, helping to execute short term goals and develop long term strategies that will sustain the growth of Confectionery Arts International Product lines. The Pastry Product Manager will be responsible for:
* Contributing to the overall product management, strategic vision and focus and execution of growth plans for Confectionery Arts International product lines and private label product lines.
* Effectively manages all aspects of key projects and specific development work streams in support of the organization's goals and market needs.
* Works directly with clients to understand their needs and objectives and articulates these into detailed product requirements for laboratory and marketing departments
* Understands market trends and needs, and articulate needs in the form of new product requirements.
* Leads competitive analysis and market assessment activities and establishes deployment strategy based on the assessment of market trends, customer needs and competitive analysis.
* Plays proactive role in product planning and design to ensure the product is differentiated from competitors in the marketplace.
* Establishes strategic launch programs for new products or enhancements, including, identification of market segments, product positioning, pricing, and profitability estimates
* Acts as the product evangelist and actively participates in the rollout of new products internally and externally
* Identifies new distribution channels and coordinates product introduction and market exploitation to ensure maximum penetration.
* Participates in the entire lifecycle of the product, working closely with development teams from product initiation from delivery to eventual product retirement
* Provides support for CAI Sales and Service team as product expert
Candidate should possess strong analytical, communication (written and verbal) and leadership skills along with the demonstrated ability to lead and solve complex problems
*Minimum AS or AOS degree in Business, food service, culinary arts, baking and pastry arts, or Food Science or equivalent extensive experience
* 1+ years experience in product/marketing management or product R&D development a plus
* Experience in food marketing, food management, pastry, baking and research and development a plus.
* Must have experience with defining product requirements, including discovery research, concept and validation research.
* Must have the ability to translate high-level requirements into detailed product specifications.
* Must have the ability to excel in a team-oriented environment and develop strong working relationships across the organization.
* Must have the ability to manage complex initiatives with limited supervision.
* Knowledge of Cake Decorating and Pastry industry a plus
* Knowledge of pastry ingredients and baking technology is desirable
* Proficiency with all popular software tools: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)
* Proficiency in product photography or graphic design a plus
* Extensive presentation experience: customer sales presentations to both technical and non-technical audiences. Must be able to present product ideas to senior management as well as customers.
* Candidate must be able to excel in a fast-paced, dynamic working environment where priorities may change
* Must be comfortable with technology and technical concepts as well as working with manufacturing and retail settings
* Ability to travel periodically
This position is open to entry level and experienced individuals
Benefits: Base Salary and Bonuses (health insurance, vision, vacation time, personal time, sick time)
Candidates are required to pass a drug test before beginning employment.
We are an equal opportunity employer and committed to a diverse workforce
Please call 860-826-7199 or email resume to [email removed], fax to 860-826-7100 or email to [email removed]
See other positions at [link removed]
This is not a contract position, we do not outsource jobs, we do not use recruiters to find employees, we do not use independent contractors, consultants, or freelancers!
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