Boston, MA
Customer Service Position Duties will include providing customer service support for online services and products. This opportunity is available to anyone who has a solid motivation and who wants to earn a good income. The average customer service wo...
Customer Service arrived 62 days ago from JobZoom.com
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Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
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About Zapoint
Based on the innovative LifeChart, the Zapoint suite of SaaS products includes an applicant tracking solution to help you find the right people and a talent management solution to help you keep them.
Zapoint is powerful and secure enough for a multinational organization, yet inexpensive and manageable enough for the single home-based recru...
About Zapoint
Based on the innovative LifeChart, the Zapoint suite of SaaS products includes an applicant tracking solution to help you find the right people and a talent management solution to help you keep them
Zapoint is powerful and secure enough for a multinational organization, yet inexpensive and manageable enough for the single home-based recruiter
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Account Executive | Business Development | Field Sales
Position Summary:
The Account Executive will identify, prioritize and pursue new and existing opportunities. The role requires an ability to quickly understand new technologies and business models and be able to evaluate their relevance to the company's vision. Likewise, the Account Exec will be expected to generate his/her own ideas and initiatives that capitalize on existing and prospective customer strengths to drive substantive, additional benefit to the company and customer
Responsibilities:
* Develop account plans for key accounts and partners to generate strategic relationships that result in sales within territory
* Conduct daily inside and on-site sales with customers, following company's sales process, including generating and qualifying leads, assessing opportunities, and proposing and closing sales contracts
* Meet or exceed monthly sales quota
* Report weekly forecast and customer sales
* Maintain established metrics to analyze and track performance
* Manage day-to-day relationships with strategic partners and develop a deep understanding of their offering and long-term business strategies
* Generate prospects/leads through cold calling and other prospecting
Requirements:
* 3+ years recent and relevant experience in a sales position
* BA/BS in business or related field
* Position requires confidence and experience in a customer facing role, preferably using business-to-business consultative selling with professional organizations
* Extensive cold calling experience
* Excellent presentation/communica... skills, both written and verbal (specifically over the phone) required
* Excellent organizational, customer service and communication skills
* Professional presentation skills
FEATURED JOB Account Executive posted 42 days ago on Jobster.com
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Are you an experienced pastry and baking ingredients Sales Person, Pastry Chef or Chocolatier?
Are you tired of working in the kitchen, late nights, weekends, and holidays?
* Confectionery Arts International is a leading manufacturer of gourmet pastry ingredients, chocolate, private label, dessert components, gumpaste and fondant products. Our company ...
Are you an experienced pastry and baking ingredients Sales Person, Pastry Chef or Chocolatier?
Are you tired of working in the kitchen, late nights, weekends, and holidays?
* Confectionery Arts International is a leading manufacturer of gourmet pastry ingredients, chocolate, private label, dessert components, gumpaste and fondant products. Our company has an opening for a National Sales Manager calling on mid to large customers and prospecting. We are a mid size company growing rapidly with our array of new and innovative products and ingredients. The sales manager's position requires a self motivator, outgoing, confident, customer oriented, and result driven manager selling the finest products to a wide range of accounts.
To be considered, you must show the following talents:
* Successful history in sales or pastry (chocolate or specialty dessert items preferred)
* Desire to provide the highest level of customer service by addressing customer concerns
* A successful track record of building and maintaining strong relationships with customers
* Strong merchandising skills and Category Management experience
* Former/current pastry chefs or industry experience highly desired
Qualifications:
* 1+ years of sales experience (industry experience preferred)
*Proven track record as a pastry chef/chocolatier OR sales achievements in a regional or national organizations with large/key accounts
*Must be enthusiastic and a self-starter requiring little to no supervision
*Must have the ability to travel (50%) for this role, as your customers will be located throughout the US
*Strong presentation and relationship building skills, especially in the pastry and baking industry
*Strong MS office skills
*Ability to manage time efficiently and effectively, with an ability to meet or exceed deadlines
*Excellent attention to detail and follow up skills
* Associates or Bachelors degree in business, or foodservice area a plus
Primary Responsibilities:
1.Present and sell company products and services to current and potential clients.
2.Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
3.Follow up on new leads and referrals resulting from field activity.
4.Identify sales prospects and contact these and other accounts as assigned.
5.Prepare presentations, proposals and sales contracts.
6.Develop and maintain sales materials and current product knowledge.
7.Establish and maintain current client and potential client relationships.
8.Prepare paperwork to activate and maintain contract services.
9.Manage account services through quality checks and other follow-up.
10.Identify and resolve client concerns.
11.Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
12.Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
Additional Responsibilities:
1.Participate in marketing events such as, trade shows, and special events with clients
2.May include Follow-up for collection of late payment.
3.Coordinate with other staff to ensure proper shipping schedules and delivery of merchandise and services
We offer a competitive base salary, commission, travel allowance, and benefits package.
Please email your resume and cover letter to [email removed] or
fax 860-826-7100 include your salary requirements in the cover letter in order to be considered for this position
We are an equal opportunity employer and committed to a diverse workforce
Please call 860-826-7199 or email resume to [email removed], fax to 860-826-7100 or email to [email removed]
See other positions at [link removed]
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