This position is for a Customer Service Representative, located in Coral Springs, FL. A successful candidate will be responsible for the following:
Place and document outbound calls to the merchants/customers
Manage and document incoming calls...
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EBSCO is the leading supplier of information services to library clients all over the United States. We are a long-standing, stable company. We offer a competitive salary with a comprehensive benefits package including health, dental, vision, life, Profit Sharing Plan, tuition reimbursement, etc. Our Tinton Falls, NJ office is currently looking for a Cust...
EBSCO is the leading supplier of information services to library clients all over the United States. We are a long-standing, stable company. We offer a competitive salary with a comprehensive benefits package including health, dental, vision, life, Profit Sharing Plan, tuition reimbursement, etc. Our Tinton Falls, NJ office is currently looking for a Customer Service Representative:
Duties include handling all inquiries received via phone, fax, mail or email from customers and publishers. Maintain, organize and prioritize work for accounts specifically assigned. Provide superior customer service
Requirements/Skills:
Work as part of the team; provide support and assistance to other team members when necessary. Computer experience and basic knowledge of Microsoft Office products a must. Applicant must have good written and verbal communication skills and be dependable and reliable.
Telephone skills (clear, audible voice), typing (accuracy over speed), organizational and time management abilities. Must have one year customer service and/or general office experience. Must be professional, hard working and cheerful. Good attendance a must. Attention to detail a must
Please include salary requirement with your resume
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Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
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We are seeking an experienced, self motivated Florida licensed 2-20 Agent with outside sales experience to sell Commercial Insurance for a growing full service Insurance Agency in Melbourne, Florida. Requirements: Must be 2-20 licensed Excellent Comm
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