Management Consultant
Job Description
As the Strategic Management Consultant, you will oversee and drive strategic process related technology initiatives. You will be responsible for leading the business through change process and serving as the cen...
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Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
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About Zapoint
Based on the innovative LifeChart, the Zapoint suite of SaaS products includes an applicant tracking solution to help you find the right people and a talent management solution to help you keep them.
Zapoint is powerful and secure enough for a multinational organization, yet inexpensive and manageable enough for the single home-based recru...
About Zapoint
Based on the innovative LifeChart, the Zapoint suite of SaaS products includes an applicant tracking solution to help you find the right people and a talent management solution to help you keep them
Zapoint is powerful and secure enough for a multinational organization, yet inexpensive and manageable enough for the single home-based recruiter
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Account Executive | Business Development | Field Sales
Position Summary:
The Account Executive will identify, prioritize and pursue new and existing opportunities. The role requires an ability to quickly understand new technologies and business models and be able to evaluate their relevance to the company's vision. Likewise, the Account Exec will be expected to generate his/her own ideas and initiatives that capitalize on existing and prospective customer strengths to drive substantive, additional benefit to the company and customer
Responsibilities:
* Develop account plans for key accounts and partners to generate strategic relationships that result in sales within territory
* Conduct daily inside and on-site sales with customers, following company's sales process, including generating and qualifying leads, assessing opportunities, and proposing and closing sales contracts
* Meet or exceed monthly sales quota
* Report weekly forecast and customer sales
* Maintain established metrics to analyze and track performance
* Manage day-to-day relationships with strategic partners and develop a deep understanding of their offering and long-term business strategies
* Generate prospects/leads through cold calling and other prospecting
Requirements:
* 3+ years recent and relevant experience in a sales position
* BA/BS in business or related field
* Position requires confidence and experience in a customer facing role, preferably using business-to-business consultative selling with professional organizations
* Extensive cold calling experience
* Excellent presentation/communica... skills, both written and verbal (specifically over the phone) required
* Excellent organizational, customer service and communication skills
* Professional presentation skills
FEATURED JOB Account Executive posted 20 days ago on Jobster.com
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