Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We o...
Office Associate arrived 26 days ago from WorkInRetail
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Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
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The strength to heal our nation's defenders.
RESERVE CRITICAL CARE NURSE
As a critical care nurse and Officer on the U.S. Army Reserve Health Care Team, you can enhance your nursing career while enriching your life. You'll be able to work in your community and serve when needed. In our collaborative health care organization, you'll come to know the prid...
The strength to heal our nation's defenders
RESERVE CRITICAL CARE NURSE
As a critical care nurse and Officer on the U.S. Army Reserve Health Care Team, you can enhance your nursing career while enriching your life. You'll be able to work in your community and serve when needed. In our collaborative health care organization, you'll come to know the pride that comes with serving your country and providing excellent nursing care to our Soldiers and their Families
Benefits include:
- Special Pay of $37,500 ($12,500 per year for three years) for nurses with their BSN
- Up to $50,000 for nursing school loans through the Health Professional Loan Repayment Program
- Paid continuing education
- Travel opportunities, including humanitarian missions
- Low-cost life and dental insurance
- Non-contributory retirement benefits at age 60 with 20 years of qualifying service
- Networking opportunities
- Commissary and post exchange shopping privileges
- Flexible, portable retirement savings and investment plan similar to a 401(k)
- Privileges that come with being an Officer in the U.S. Army
- Training to become a leader in your field
Requirements include:
- Associate degree in nursing from a program accredited by the National League for Nursing or the Commission on Collegiate Nursing Education or accepted by the U.S. Secretary of Education
- Between 21 and 42 years of age (health care professionals ages 43 to 60 are now eligible for a two-year service contract under the OAPP program)
- Current, valid and unrestricted nursing license
- Permanent U.S. residency
Numerous positions are available worldwide. Please click "Apply" to request an info pack
FEATURED JOB Critical Care Nurse posted Today on Jobster.com
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The strength to heal our nation's defenders.
RESERVE CRITICAL CARE NURSE
As a critical care nurse and Officer on the U.S. Army Reserve Health Care Team, you can enhance your nursing career while enriching your life. You'll be able to work in your community and serve when needed. In our collaborative health care organization, you'll come to know the prid...
The strength to heal our nation's defenders
RESERVE CRITICAL CARE NURSE
As a critical care nurse and Officer on the U.S. Army Reserve Health Care Team, you can enhance your nursing career while enriching your life. You'll be able to work in your community and serve when needed. In our collaborative health care organization, you'll come to know the pride that comes with serving your country and providing excellent nursing care to our Soldiers and their Families
Benefits include:
- Special Pay of $37,500 ($12,500 per year for three years) for nurses with their BSN
- Up to $50,000 for nursing school loans through the Health Professional Loan Repayment Program
- Paid continuing education
- Travel opportunities, including humanitarian missions
- Low-cost life and dental insurance
- Non-contributory retirement benefits at age 60 with 20 years of qualifying service
- Networking opportunities
- Commissary and post exchange shopping privileges
- Flexible, portable retirement savings and investment plan similar to a 401(k)
- Privileges that come with being an Officer in the U.S. Army
- Training to become a leader in your field
Requirements include:
- Associate degree in nursing from a program accredited by the National League for Nursing or the Commission on Collegiate Nursing Education or accepted by the U.S. Secretary of Education
- Between 21 and 42 years of age (health care professionals ages 43 to 60 are now eligible for a two-year service contract under the OAPP program)
- Current, valid and unrestricted nursing license
- Permanent U.S. residency
Numerous positions are available worldwide. Please click "Apply" to request an info pack
FEATURED JOB Critical Care Nurse posted Today on Jobster.com
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