Service Support Representative
Supports the speed and expertise of the sales and service teams by stocking parts and maintaining the inventory and warehouse. Duties include unloading delivery trucks, checking and stocking merchandise, maintaining s...
-
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficie...
Sonian is looking to hire an experienced support representative to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues in an ongoing service model. The successful candidate should be a flexible worker as well as an excellent team player, and able to work efficiently under tight deadlines.
This full-time position is based at our Needham office. No telecommuting
No agency or recruiter referrals accepted
Responsibilities
*Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
*Provide professional client service to our client and partner base
*Take escalated calls as needed
*Maintain detailed documentation on client interactions
*Work with new users or internal employees as needed
*Provide training for clients and staff (as needed)
*Ensure productivity standards and metrics are maintained
*Staggered shift schedules
Qualifications
*Minimum of Associate degree in computer-related field or equivalent work experience.
*Two+ years of professional experience with heavy telephone support
*Excellent verbal and written communication skills
*Excellent follow-up skills.
*Proven knowledge of troubleshooting techniques
*Strong background in client service and support
*Demonstrated ability to exercise good judgment in dealing with clients' technical issues
*Ability to work independently and on a team to meet critical deadlines
*Strong PC or MAC skills, as well as applications like (MS-Excel, MS-Word)
*Ability to follow operating procedures and instructions.
*Ability to work well under pressure while maintaining a professional demeanor
*Ability to multitask
*CRM experience a must
*Linux experience preferred
About Sonian
Based in Needham, MA, Sonian is creating a web service that will help millions of people world-wide manage their email inboxes more effectively
|
|
-
EBSCO is the leading supplier of information services to library clients all over the United States. We are a long-standing, stable company. We offer a competitive salary with a comprehensive benefits package including health, dental, vision, life, Profit Sharing Plan, tuition reimbursement, etc. Our Tinton Falls, NJ office is currently looking for a Cust...
EBSCO is the leading supplier of information services to library clients all over the United States. We are a long-standing, stable company. We offer a competitive salary with a comprehensive benefits package including health, dental, vision, life, Profit Sharing Plan, tuition reimbursement, etc. Our Tinton Falls, NJ office is currently looking for a Customer Service Representative:
Duties include handling all inquiries received via phone, fax, mail or email from customers and publishers. Maintain, organize and prioritize work for accounts specifically assigned. Provide superior customer service
Requirements/Skills:
Work as part of the team; provide support and assistance to other team members when necessary. Computer experience and basic knowledge of Microsoft Office products a must. Applicant must have good written and verbal communication skills and be dependable and reliable.
Telephone skills (clear, audible voice), typing (accuracy over speed), organizational and time management abilities. Must have one year customer service and/or general office experience. Must be professional, hard working and cheerful. Good attendance a must. Attention to detail a must
Please include salary requirement with your resume
|
|
-
Inside Sales Representative for a well respected Education Markets sales organization. Their recent growth has been remarkable in excess of 30% compounded annually. Over the past decade they've transitioned into a nationally recognized organization offering creative programs in the Education Markets. A fantastic Venture Capital backed opportunity for a re...
Inside Sales Representative for a well respected Education Markets sales organization. Their recent growth has been remarkable in excess of 30% compounded annually. Over the past decade they've transitioned into a nationally recognized organization offering creative programs in the Education Markets. A fantastic Venture Capital backed opportunity for a recent college graduate with a few years of business experience. Anticipated total compensation is between 50 - 70K. At this time we are only considering local candidates to the Fairfield, CT area
Job Requirements -
* 2+ years of solution sales experience
* 2+ years of customer service
* Have played a team sport or be club member in High School or College
* Proven track record in exceeding expectations
* Proven track record in top notch customer service resulting in high customer satisfaction levels
* Proficiency with Microsoft Office
* Effectively analyze and monitor data to meet demands for clients
* 4 year College degree required - we'll be reviewing transcripts
Required Job Skills & Personal Attributes:
* Communication: Applicant must have developed communication skills both spoken and written. Able to listen and get clarification when needed. Speak clearly and persuasively in both positive and negative situations.
* Customer Service: Must enjoy working with customers, able to manage difficult customer objections. Be an active listener to customers' inquiries and concerns and respond promptly to customer needs. Have a desire to become a partner in providing a solution to customers' needs.
* Inside Sales (not Telemarketing) skills: Strong sales and negotiation aptitude needed. Must be able to follow through and both help close the sale and meet set goals.
* Adaptability: Able to adapt to frequent changes, delays, demands or unexpected events and still yield an effective outcome. Adapt to changes in the work environment - be flexible and able to multi-task.
* Initiative: Offer or ask for help when needed. Take independent actions to achieve goals and complete tasks. Accept accountability for decisions by ensuring follow through and effective implementation.
* Must be detail oriented, self motivated and organized.
* Must possess a positive attitude and be a team player.
* Must have intermediate skill levels in Excel and Word (including mail merges). Microsoft Access a plus.
* Able to become proficient in windows based software
This is a full time opportunity with benefits in Fairfield County. Salary is commensurate with experience with a base plus bonus and full time benefits
Send your resume to:
info at TalentPartnersinc dot com
Replace 'at' and 'dot' with appropriate characters
|
|
-
Duties include unloading delivery trucks, checking and stocking merchandise, maintaining stockroom, battery room, and warehouse cleanliness and assisting in moving and staging customers vehicles. Required: Must be able to adapt to weather Valid drive
...
-
-
descriptions.Update product sales material as required. Position Requirements: College Degree1-3 years experience in marketing or hedge fund industry. Strong oral, written and interpersonal skills. Strong computer skills, particularly Excel and Acces
...
-
descriptions.Update product sales material as required. Position Requirements: College Degree1-3 years experience in marketing or hedge fund industry. Strong oral, written and interpersonal skills. Strong computer skills, particularly Excel and Acces
...
-
service to all customers
Variety in your work schedule
Identifying and solving problems
Developing and maintaining knowledge of wireless services and..
-
Call Center Representatives &Tech Support Reps for Immediate Hire!!!
Must be service oriented and... Internet,and Phone Services available to employees..
-
a Field Customer Service Representative to provide... issues on a daily basis in support of providing excellent customer service to our customers
Respond..
-
Required - Technical Support, tech support, customer support, field support, field service engineer, MCSE... NAS Tech Support Representative - technical support..
-
The Customer Service Representative will process... calls. The Customer Service Representative will also support the Sales Representative daily in regards to..
Job Search Enhanced by 
|
Jobster has many ways to help you find your next job
-
Get the right job delivered to your inbox
-
Post your resume and let recruiters find you
-
Connect with people at companies you want to work for
|
