This is a full time, on-site, salaried position located in New York City paying + benefits. No telecommuting allowed. US Citizens, Green Card holders, EAD or CAN only please. Local candidates only please. Our client is a technology an...
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Title: Bilingual Customer Service Representative (Spanish and English)
The Customer Service Representative will be responsible for executing the day-to-day operations of customer service and must be able to write and speak in Spanish with no mistakes.
Responsibilities:
* Answer all customer service issues in a timely fashion
* Meet the goal for max...
Title: Bilingual Customer Service Representative (Spanish and English)
The Customer Service Representative will be responsible for executing the day-to-day operations of customer service and must be able to write and speak in Spanish with no mistakes
Responsibilities:
* Answer all customer service issues in a timely fashion
* Meet the goal for maximum amount of pending items before leaving for the day
* Learn customer service tool & provide feedback/ideas for improvements
* Interface with the rest of the company regarding CS issues
* Review/QA outgoing marketing emails
* Provide feedback on websites- new products, etc
Requirements:
* Bilingual in English and Spanish, highly important to read, write, and speak the Spanish Language (written test for translation will be given at interview).
* Must have a college degree (Bachelors in Spanish preferable)
* Must have computer skills
* Perform typical Customer Service duties as well as handle minor updates to the Spanish language site
* Excellent communication skills
* Able to start ASAP
Company Summary:
Next Jump has accumulated more than a decade's worth of the most prized data assets in the marketplace by operating over 90k shopping platforms across the US and UK. We have been working in stealth mode to leverage this data and the technology to exploit the inefficiencies in the advertising industry. What makes Next Jump unique is our value proposition to our over 100 million users and 28k marquee brands. The merchant technology allows brand advertisers to re-direct their advertising dollars into price promotions for targeted customer segments, tracking full ROI on marketing dollars spent. For users, our personalization engine presents tailored deals from desired merchants that are user-requested and recommended based on their individual preferences and patterns. Next Jump clients include over 84% of the Fortune 100 and 41% of Fortune 1000 companies covering more than 25mm employees (including Goldman Sachs, GE, and Bank of America) and over 100mm affinity members and customers (including AARP, Hilton, and MasterCard).
Our Employees:
Next Jump is a fast paced exciting culture in which you will be able to let your talents shine. At Next Jump, we take pride in our employees, and are focused on investing in the most talented individuals who look to realize their professional potential. While "Next Jumpers" come from varying backgrounds, we all share the following values: Full engagement, exceeding expectations, consistent execution, active learning, trust, collaboration and tenacity. These values partnered with hard work, energy and striving for greatness is what makes Next Jumpers successful
Company Perks:
Some of the things you will find rewarding at Next Jump are the full, onsite gym with our own personal trainer, breakfast and snacks available every day, company mingles, poker tournaments, summer outings and holiday parties.
Compensation: Base Salary (commensurate with experience). Eligible for pre-IPO stock option grants twice per year
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This is a full time, on-site, salaried position located in New York City paying + benefits. No telecommuting allowed. US Citizens, Green Card holders, EAD or CAN only please. Local candidates only please. Our client is a technology an
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