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The Order Control Team Leader is responsible for providing
day-to-day supervision of the Order Control Analyst and Returns
Analyst, and other team members as assigned by the Manager of AP,
OC and AR. The Team Lead is expected to act as level one escalation
of all questions, issues, and personnel concerns. The ability to
communicate clearly and professionally with staff and internal and
external customers is required. The Team Lead will be responsible
for creating and maintaining complex reporting as requested by
management.
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- First level supervision of Order Analyst and Returns Analyst
and other staff as assigned
- Able to recognize when an issue needs to be escalated and bring
in appropriate assistance as needed
- Ability to make decisions and implement process changes
- Perform management relief work including but not limited to:
posting of AP entries into system, Daily, Weekly, Monthly and
Quarterly reports as needed
- Act as first line of contact for all AP and OC escalations,
questions
- Lead team meetings
- Additional duties as assigned by Manager AP, OC and AR
- Create and analyze scheduled reports for both groups as well as
create new reports based on specific requests
- Identify performance deficiencies when applicable and provide
limited coaching and development to analysts and coordinators as
needed
- Review and approve requests for time off
- Assist in quarter end duties and analysis as assigned
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