Adam Shilling

Rockford, IL

currently: Job hunting

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Answers from Adam

What advice do you have for someone looking for their first job out of college?

Make sure you look for a job that you will love.

Posted @ 01:01PM, April 17, 2007 by Adam Shilling | Permalink
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Work history

Rockford Health System September 2006 to the present
Call Center Technician
JP Morgan Chase Bank, N.A. August 2004 to September 2006
Technical Lead

How would you describe your time at JP Morgan Chase Bank, N.A.?

Responsible for assisting call center agents with their questions regarding MS Office, Lotus Notes, AS/400, Extra, Rumba, Cisco VPN, Citrix, and proprietary software and Win 2000 / XP platforms.
Assist agents to identify root cause of system and network problems and provide solutions to customer/user to eliminate repeat problems.
Provide first level escalation support for call center agents.
Provide agents with training on new business and applications.
Familiar with Peregrine ticketing system that allows logging and progress monitoring of customer issues.
Monitor elapsed time to achieve incident resolution and track percentage of incidents closed without reference to other levels of support.... read more
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Manpower August 2003 to August 2004
Tech Assistant at Motorola

How would you describe your time at Manpower?

Assigned to Motorola
Refurbished and reprogrammed cellular phones for Mercedes-Benz, BMW, Ford, Audi, and
Jaguar.
Trained new contractors on repair process.
Maintained log of all hours worked by contractors.
US ARMY November 1998 to January 2003
Microwave radio operator / supervisor

tags:

How would you describe your time at US ARMY?

Operated and maintained General Dynamics SHF/UHF Mobile Subscriber microwave line of sight radio system.
Operated and maintained Raytheon SHF/UHF Digital Group Multiplexer microwave line of sight radio system.
Team lead for RAU (Radio Access Unit) and LOS (Line of Sight) teams.
Installed and maintained tactical telephone and Internet network.
Responsible for inventory and maintenance of 1.75 million dollars in equipment.
Trained and supervised teams of up to eight soldiers.
Consistently maintained team performance above standards.
Certified Emergency Lifesaver.... read more

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Autumn Geiser
Autumn Geiser
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Hi Adam...I'm Autumn with CS in Pittsburgh. I'm actually just desperately searching for an IT Security Contract I have in Pittsburgh and wondered if you might know someone who may be interested in it. Mainly looking for Network Security Vulnerability...in addition, if you'd ever like to come to Pittsburgh...I'm the girl to talk to for Permanent positions! Ageiser@corporsolutions.com. Hope to talk soon...and THANKYOU!

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