Work history
Executive Adminsitrative Assistant/Office Manager
tags:
outlook
• word
• cust serv
• excel
• purchasing
• vdr mgmt
• ppt
How would you describe your time at KiZAN Technologies?
Provided comprehensive administrative support to the VP of Sales and 8 other sales associates. Managed office to ensure complete day-to-day functioning, including negotiating with vendors to achieve best prices and service. Recorded branch expenditures and input customer information/sales leads/activity into Microsoft Customer Relationship Management tool. Prepared, placed, and tracked all orders and quotes. Ensured highest level of customer service and support to both internal and external customers.
??? Organized the delivery of equipment and staff for a project in multiple locations in 13 states on a tight time line.
??? Initiated the documentation of many processes/procedures which had not existed previously improving sales personnel productivity by 12%.
??? Key contributor in designing and implementing sales process and document flow/approval process.... 
Executive Adminsitrative Assistant/Office Manager
tags:
ms office
• purchasing
• sales
• rpts
• inventory
• cust serv
How would you describe your time at Terry Solutions/HouseGuard?
Provided comprehensive administrative support to the VP of Sales and 3 other sales associates. Managed office to ensure complete day-to-day functioning, including negotiating with vendors to achieve best prices and service. Ensured highest level of customer service and support to both internal and external customers. Devised process improvements to advance operational efficiencies. Maintained Access database and consumer warranty files. Managed inventory at plant/shipping facility in Michigan.
??? Initiated and implemented a finance charge policy that produced unplanned revenues of $5K in the first year.
??? Designed field applicator operational and procedure manuals that had not existed previously.
??? Trained a total of 25 new customers on administrative and consumer warranty reporting processes.
??? Assisted in the development of marketing materials; coordinated customer, marketing, trade show, and company special event planning.
??? Oversaw receivables, managing the credit process, collections, and dunning, as required....
Cust Serv/Whse Operations Mgr.
tags:
inventory
• cust serv
• mgr
• whse ops
How would you describe your time at Church and Dwight?
on manager of Customer Service/Inventory Control, and 15 public warehouse locations to ensure highest levels of service and the most accurate inventory reporting; delegating work and responsibility as needed.
??? Selected, trained, and managed a staff of 8 CSR???s and 3 inventory associates in a fast-paced, homegrown call center; 5,000 customers/60,000 orders a year.
??? Achieved a 20% increase in customer satisfaction by conceiving a team concept in the Customer Service Department wherein a homegrown Customer Relationship Management system was designed and implemented (Source: 1994 Customer Survey)
??? Managed a national 30M case inventory at 15 locations within a .012% variance.
??? Never exceeded a $3.5M warehousing budget....
Education
Business Classes
tags:
excel
• word
• grammar
How would you describe your time at Middlesex County Community ...?
I took several Business administration courses
