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Bryan Binder
Cedar Park, TX
currently: Job hunting
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Work history
Solutions Engineer
How would you describe your time at SupportSoft?
- Performed remote home network, system & peripheral deployments and troubleshooting.
- Provided OfficeDepot Helpdesk services.
- Performed advanced troubleshooting and basic training of Microsoft XP and Vista OSes to Office Depot Customers.
- Resolved Customer Satisfaction issues.
- Provided mentorship and leadership of new Solutions Engineers.
- Technologies Used:
-- Microsoft Windows XP, Vista
-- Customized VNC Remote variant
-- Various custom applications for troubleshooting and virus removal... 
Dell
January 2006 to July 2007
Complex Systems Technical Support Analyst
How would you describe your time at Dell?
- Provided Enterprise Support for Dell PowerVault Tape Libraries and SAN Environs.
- Performed complex configuration and troubleshooting of Veritas/Symantec BackupExec, CommVault, Legato Networker.
- Performed as Incident Escalation point for complex troubleshooting and customer satisfaction issues.
- Familiarity with Dell Service and Customer Service/Support procedure.
- Technologies Used:
-- Microsoft Server 2000, 2003, SMB
-- Microsoft Windows 2000, XP, Vista
-- Exchange 2000, 2003
-- Veritas/Symantec BackupExec and NetBackup
-- CommVault Galaxy
-- Legato Networker
-- Dell PowerVault Tape Libraries/SANs, SCSI, iSCSI & Fiber Channel Networking...
Production Technician
How would you describe your time at BOXX Technologies?
- Provided Quality Assurance and complex unit configuration for BOXX products.
- Technologies Used:
-- Microsoft Server 2003, SMB
-- Microsoft Windows 2000, XP
-- I386-Compatible Clone Systems utilizing high-end graphics and processors
Lead CIC Helpdesk Analyst
How would you describe your time at Wincor-Nixdorf?
- Provided 3rd Shift Support and overnight processing services for OfficeMAX Point-of-Sale Hardware/Software.
- Provided Operational Support, Issue Escalation Point, Technical Team Lead, supervised four employees.
- Technologies Used:
-- Microsoft Server 2000
-- Microsoft Windows 2000, XP
-- Customized WN Point of Sale software
-- I386-Compatible Clone Systems utilizing Point of Sale peripherals...
TheTECH
January 2003 to the present
Freelance Network Engineer
How would you describe your time at TheTECH?
- Provided specialized on-site consultation, road mapping, project management & PC/Network services to home and SMB clients in various industries (Medical, Law, Retail, Real Estate).
- Deployed and maintained SMB networks, including static multiple site interconnectivity, Disaster Recovery implementation, Antivirus implementation, Active Directory GPO implementation.
- Performed in IT Project Manager role for three office/facility moves & buildouts.
- Performed in Technical Lead role for multi-homed wireless network deployments.
- Provided consultation for standardized system hardware and software rollouts.
- Provided services under 1099 basis for various IT service companies in Austin Metro Area.
- Technologies Used:
-- Microsoft Server NT4, 2000, 2003, SMB
-- Microsoft Windows XP, Vista
-- Exchange 2000, 2003
-- Veritas/Symantec BackupExec and NetBackup
-- Symantec AntiVirus Corporate Edition
-- Blackberry RIM Enterprise Server
-- Quickbooks Standard & Enterprise
-- Cisco ASA/PIX Routers, various wireless device vendors
-- Dell PowerEdge Servers and PowerVault Tape Libraries/SANs
-- Dell Commercial Desktop and Portable devices
-- I386-Compatible Clone Systems utilizing minimal cost components...
Compatibility Test Tech Specialist
How would you describe your time at Advanced Micro Devices?
- Responsible for the evaluation/validation/preliminary debug of emerging AMD Athlon and Duron Processors and AMD-Proprietary chipsets.
- Performed preliminary component level debug.
- Supervised two contract employees for test execution.
- Technologies Used:
-- Microsoft Windows 2000, XP
-- Customized test tools developed by AMD
-- Prototype system boards and processors...
Senior Software Technician III
How would you describe your time at Compaq Computer?
- Responsible for the evaluation/validation/preliminary debug of emerging Compaq Commercial Desktop and Workstation platforms and systems.
- Performed preliminary component level debug.
- Supervised three to five contract employees for test development and execution.
- Participated in Engineering and Development Conferences for roadmapping current and future projects.
- Developed internal networking test bed to provide maximum network traffic testing for systems under test.
- Managed cost center purchasing & procurement.
- Responsible for cost center purchasing card, $15,000.
- Coordinated with Compaq Finance on annual cost center budget forecasts for three years.
- Coordinated with Compaq Facilities on two validation lab buildouts, encompassing physical space builds, electrical load requirements, HVAC requirements, networking requirements, fiber deployments and communications.
- Technologies Used:
-- Microsoft Server NT 3.51, NT4, 2000
-- Microsoft DOS, Windows 3.1x, 95, 98, 98SE, ME, 2000, XP
-- Customized test tools developed by Compaq
-- Prototype commercial desktop systems...
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