Work history
President and CEO
How would you describe your time at BrandonWayne Group, LLC. &a...?
The BrandonWayne Group specializes in assisting companies with the recruiting, hiring and staffing of their call centers. Our "People Solutions" business model significantly lowers overall Human Capital costs, which can run as high as 70% in a call center.
CallCenterResponse is the BrandonWayne Group's trademarked human capital solutions program. Call Center Response services and programs include; Hiring Process Management; Human Capital ROI Consulting; Six-Sigma Processes and Controls; Pre-Screening Technologies; Web-based Candidate Assessment Tools; Call Center Simulation; Applicant Tracking Systems; Managerial & Executive Recruiting; Competitive Wage & Market Analysis; Turnover Management and Workforce Forecasting & Scheduling.
Our newest service is www.CallCenterClassifieds.com. This website will be the Call Center Industry's Premier Employment and Resource Website.... 
Senior Director of Client Services
How would you describe your time at Sykes Enterprises?
Responsible for managing client call center opportunities in the United States, Costa Rica, India and the Philippines.
Vice President of Call Center Solutions
How would you describe your time at Staffmark?
Developed and led an organization dedicated to call center staffing. Built organization from ground-up to $50M in 3 years.
Principal Consultant
How would you describe your time at PricewaterhouseCoopers?
Principal Consultant in MCS Practice based in Falls Church, Virginia. Lead call center consultant for the I.C.E. division which was comprised of companies in the communications and entertainment industries.
Director of Call Center Solutions
Norrell
January 1995 to January 1997
Director of Call Center Services
Director of Call Center Operations
Michael has
