Network Support (DSE)
tags:
ccna
• mcse: security
• mcsa: messaging
• mcsa: security
• mcsa
• mcse: messaging
• mcse 2003
How would you describe your time at Teleperformance USA?
- Provide 2nd level support for trouble tickets as assigned by the help desk.
- Day to day support of 1,000+ workstations.
- Diagnose hardware, operating system, and software issues and provide solutions for problems.
- Deployment of new hardware and software packages.
- TCP/IP configuration on the workstations.
- Rack and cable data center equipment as instructed by IT Networking.
- Network Operating System administration.... 
Oracle
November 2007 to January 2008
Senior Support Engineer
tags:
customer care
• mcse 2003
• technical support (5+ years)
• mcsa
• customer sercive
• technical & training document...
How would you describe your time at Oracle?
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- Identify root cause and provide resolution on escalated support requests impacting customer???s business processes, including design, procurement, manufacturing, and delivery of their products.
- Provide technical support via phone and email to field engineers, technicians, and support personnel that are diagnosing, troubleshooting, repairing, and debugging computer systems and/or software installations.
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning software.
- Provide support via phone and email to customers/users where the product is highly technical or sophisticated in nature.
- Create and test SQL scripts for reported database errors.
- Run sanity checks on Service Pack and Hot Fix releases.
- Be available as direct support contact for customers in crisis situations....
Technical Support Engineer II
tags:
customer sercive
• mcsa
• technical support (5+ years)
• mcse 2003
• technical & training document...
How would you describe your time at Agile Software?
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- Identify root cause and provide resolution on escalated support requests impacting customer???s business processes, including design, procurement, manufacturing, and delivery of their products.
- Provide technical support via phone and email to field engineers, technicians, and support personnel that are diagnosing, troubleshooting, repairing, and debugging computer systems and/or software installations.
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning software.
- Provide support via phone and email to customers/users where the product is highly technical or sophisticated in nature.
- Create and test SQL scripts for reported database errors.
- Run sanity checks on Service Pack and Hot Fix releases.
- Be available as direct support contact for customers in crisis situations....
