Work history
Support Documentation Manager
tags:
informal leadership
• problem-solving
• cross-continent mgt
How would you describe your time at Cisco Systems?
It has been great being back in an enterprise company. I work with lots of fun, creative, smart and motivated people.
Manager of Customer Service
How would you describe your time at InfoPartners?
One of the most important experiences of my professional life. I gained clarity on what I did not want to do anymore and it reinforced some important characteristics of leadership.
Director of Technical Sales
New Technology Implementations
Manager of Customer Service
How would you describe your time at Spartan Motors?
New Technology Implementations (August 2000 - August 2006)
Discover or research technologies and solutions, propose how they will add value, gain executive sponsorship, pilot them and manage implementation of promising solutions.
Manage internal and external resources to meet project deadlines and budgets.
Evaluate solutions based on their ability to integrate with existing data infrastructure.
Manager of Customer Service (February 1999-August 2000)
Led 20 technical support technicians to enhance customer service levels. Improved call routing, case documentation and skill set leveraging to reduce response times and increase resolution rates.... 
Technical Infrastructure Sales Support
Team Leader
How would you describe your time at Electronic Data Systems (EDS)?
Technical Infrastructure Sales Support: (March 1997 - February 1999)
Supported customer pursuit efforts by developing help desk outsourcing solutions. Conducted due diligence, developed and cost-modeled potential solutions and presented those solutions to imminent customers. Successful at helping EDS sell profitable deals by ensuring solutions met customer needs as well as EDS profit targets.
Operations Manager: (July 1996 - March 1997)
Hiring/firing manager with salary administration responsibility for 45 to 50 support technicians and three team leaders. Developed 360 degree performance review training for individual performers and managers that generated immediate improvements in the quality of feedback. Several direct reports advanced to other leadership positions within EDS.
Distressed Help Desk Turnarounds: (January 1996 - March 1997)
Successfully led distressed EDS call center recoveries on numerous temporary duty assignments.
Team Leader: (April 1995 - July 1996)
Responsible for 12 to 15 software support technicians. Effectively mentored technicians to improve their soft skills, technical skills and call volume capacity.
Software Support Technician: (August 1994 - April 1995)
Answered end-user software and hardware questions. Developed subject-matter expertise in Excel, Word, Lotus Notes and Project....
Software Support Technician
Summary of Other Professional Experience
How would you describe your time at Other Professional Experience?
- Real estate appraiser licensed in Michigan
- Outside sales
- Commercial Construction Estimator
- Residential Construction Project Manager
David has
