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Dana Richard
Minneapolis, MN
currently: Job hunting
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Work history
Director of Operations
tags:
ppc
• fulfillment
• accounting/erp
• e-commerce marketing
• library
• p & l
• international agreements
• customer service
• shipping
• product database
• navigation
• seo
• crm
• ecommerce development
• operations
• e-commerce sales
• international offices
• gis
• international relations
• sem
• international procurement
How would you describe your time at East View Cartographic?
Member of executive team reporting to the CEO. Responsible for all B2C and B2B E-commerce sales, P&L, customer services, cartographic and satellite imagery, national agency and vendor agreements and relationships, global procurement, CRM, and global operations including corporate headquarters in Minneapolis, MN., USA, and offices in Moscow, Russia, Nairobi, Kenya, Amman, Jordan, and Jakarta, Indonesia.
Accomplishments:
??? Improved ecommerce revenue +200%, return traffic by 40%, shopping cart conversion rate by 113% and reduced bounce rate by 50% by analyzing and rebuilding site navigation, layout, design, and SEO
??? Drove 40% efficiency gains through company-wide CRM automated processes and tracking
??? Integrated web inquiries with CRM to create seamless sales leads, opportunities, and conversion linkage
??? Established copyright and reproduction rights agreements with governments of Madagascar, Kenya, Botswana, Ukraine, Kazakhstan, South Africa, Bangladesh, and Fiji... 
Consulting CTO Ecom/Infrastructure Strategy and Development
tags:
crm
• sem
• disaster recovery
• website design
• seo
• design
• organization planning
• db development
• sql
• hosting
• natural search
• strategy
• marketing
• html
• flash
• user experience
• navigation
• ppc
• technology development
• finacial planning
• bc/dr
• development roadmap
• growth roadmap
How would you describe your time at Specialty Villiage?
Direct all aspects of research, design, development and operations of website and data center storage, applications, infrastructure, facilities, and disaster recovery / business continuity. Identify, qualify and select all front and back end applications including CRM, CMS, accounting, logistics, analytics, and search engines. Identify, qualify, select and negotiate with all technology vendors.
Accomplishments:
* Drove down by 258%, from $1.8M to $465K, the technology investments for launch of startup through cost benefit analysis of original technology requirements against the business plan and necessary short term growth requirements necessary for success
* Realigned and refined technology and organizational financial model allowing business to be launched with $1M investment vs. original plan of $6M investment
* Successfully negotiated restructuring of payment schedules and substantial (+25%) discounts on services with key vendors...
CNT
December 1992 to May 2005
Advanced Technology Development & Services Manager
tags:
network management
• ip
• peering
• san
• noc
• fibre channel
• peered
• analysis
• wan
• internet
• voip
• snmp
• lan
• srdf
• netcool
• mirroring
• patent
• t3
• hosted services
• transport protocol
• vpn
• soip
• security
• isp
• atm
• tcp
• t1
• proxy
• tier 1
• tankio
How would you describe your time at CNT?
Dotted line reporting to V.P., Global Services & CTO/V.P. of Development Engineering
Technical and Influence management of 100+ personnel (Development Engineering, Technical Support, Systems Engineering)
Budget +5M
ACCOMPLISHMENTS:
???Built team and led the sales, marketing, re-design, re-development, implementation, support and operations of global LAN/WAN/SAN network management service, including its NOC, data center, infrastructure, network, security, applications, organizational operations, processes, and training
???Turned around same global LAN/WAN/SAN online services business, driving revenue from $200K to $3 M and restoring to profitability, converting $50K loss to $1.6M profit & 35% growth in 2 years
???Created 50% operating efficiencies in management services operations while bringing it into full compliance with Sarbanes ??? Oxley.
???Dramatically improved first call resolution rate of storage-related problems for new products from 43% to 77%...
Education
Business
tags:
business
• operations
• leadership
• marketing
• mba
• fiance
• management
• strategy
How would you describe your time at University of Minnesota, Ca...?
MBA Graduate Certificate
Dana's Network
Contract Executiv...,
Deluxe
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Account Manager,
Bank of America C...
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Founder,
A New Stealthy St...
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Recommendations
Dana is one of the brightest leaders I have ever worked for. He possesses a rare mix of qualities that I haven???t seen in any of the leaders I have ever worked for so far. He plans and executes with perfection. He keeps his team challenged, fired up and high in spirits at all times. He has lead ATS, the team that lead and influenced all other teams in CNT global services. I wish him success
>> see all recommendations
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Dana has
