Dana Morgan
Texas
currently: Please hire me!
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Work history
SRG
February 2008 to the present
Project Manager
tags:
cti
• wfm
• crm
• cisco voip
How would you describe your time at SRG?
Contact Center Solutions Consultant - Gathered business requirements, authored functional specification, SOW, RFP & led in vendor selection process. Served as prime in leading technical discussions, lead jad sessions resulting in a comprehensive technical design & project plan for a international contact center.- WFM, Cisco VoIP, CTI, CRM... 
Business Analyst - Consultant
How would you describe your time at LendingTree?
Conducted discovery interviews sessions with Business Owners, End User???s, Operations, Stakeholder???s, and Development gathering business requirements & documenting production issues. Performed analysis of data with focus on the effectiveness, efficiency & scalability of existing systems while collaborating with decision maker???s to develop a improvement strategy going forward Served as prime in ???Solution Discussion??? creating a conceptual requirements and functionality for the implementation of Genesys CTI, and Workforce Management within Cisco VoIP environment
Deliverables: Business Requirements Document (BRD), Documented ???AS IS??? multi-channel lead conversion data flow, architecture, processes & output, Signature of Business Owner???s & Stakeholder???s to move forward on proposed solution....
Professional Services Consultant
tags:
sharepoint
• microsoft practice
• offshore consulting
• ms speech server
• project manager
• rfp
How would you describe your time at fujitsu consulting (formerl...?
Projects: Prime for RFP Response Team responding to a request from Georgetown University Proposal $14 million (included SunGard Banner software, Fujitsu hardware/software, create data warehouse, leverage off-shore development, establish PMO using Microsoft ePM Macroscope methodology)
MS Product Implementation: Live Communication Server, SharePoint Site, Project Server, ePM Solution - Macroscope Project Management Methodology with SharePoint & Project Server Integration...
Business Analyst - short-term contract
tags:
sox 404 compliance & testing
• siebel consultant
• remediation
How would you describe your time at McAfee / Network Associates?
Sarbanes Oxley Audit Remediation Contributed to Logical Access Remediation effort for the Siebel application. The remediation approach was in iterations meeting both short and long-term goals, which encompassed mapping current processes, performing gap analysis of controls and regulations & re-engineered user access authentication controls creating a segregation of duties as required by SOX resulting in streamlined processes with automated exception audit and reporting tools....
Project Manger - freelance consultant
tags:
erp
• ms dynamics gp
• business automation
How would you describe your time at centerline supply?
MS Dynamics Great Plains Implementation (ERP) - Project consisted of developing a long-term strategy for growth, which encompassed documenting processes, gap analysis (financial & operational), capacity planning & forecasting in an effort to recommend & implement a total enterprise solution. Result: implementation of MS Dynamics GP sales and manufacturing modules, which reflect 20% efficiency, gained within training period/1st 45 days. The total solution consisted of MS Dynamics, creation of a database with process controls, tracking, and reporting to streamline cost projections & eliminating manufacturing inefficiencies. ROI within 1 year...
Project Manager
tags:
siebel
• call center
• telematics
• technology
• project manager
How would you describe your time at atx technologies?
Principally responsible for implementation of technologies such as voice recognition/speech detection products, Contact Center & Marketing software Managed cross-functional teams of engineers, developers, marketing managers, product managers, operations staff, training & more tasked with the design, development, and launch of services to both internal & external clients...
Education
Business Administration & Consumer Science
tags:
paid my way through school
• honor classes
• business administration degree
How would you describe your time at southwest texas state unive...?
Worked my way through college by working at the Gristmill & for the University.
Then, I studied!
Dana's Network
College Recruiter,
Technisource
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Founder,
A New Stealthy St...
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Senior Manager IT...,
Alliance Data
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Principal,
Jericho HR Group
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