Analyst
tags:
customer service
• attention to detail
• document review
• troubleshooting
How would you describe your time at First Marblehead?
* Reviewed loan documents such as 1040s, pay stubs and Promissory Notes.
* Made lending decisions for loans of up to $40,000.
* Troubleshot problem loans, discovering ways to get customers with unusual income situations approved under existing underwriting guidelines, closing over 61 loans a week.
* Contacted customers who were having trouble understanding the documentation requirements.
* Over-ruled prior decisions, reevaluated files where errors had been made.
* Used Atkins-Lucas Systems (ALE), Fair Isaac Capstone, CreditDesk, and Documentum Webtop.... 
Team Leader/Level III
tags:
defusing tense situations
• training
• diplomacy
• customer service
How would you describe your time at First Marblehead Educationa...?
* Dealt with escalated situations.
* Answered questions about loan guidelines and terms.
* Trained new employees.
* Filled in for Supervisor when they were out.
