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Ellen Silverman
New York, NY
currently: Job hunting
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Work history
Program Management Office ??? Communications (Consultant)
tags:
technical writer
• business analysis
• corporate communications
How would you describe your time at Citigroup?
Assisted Program Director with Weekly Program Update PowerPoint presentations, meeting minutes and monthly newsletter for Program Management Group and Catalyst Advisory Group. SharePoint administrator for Catalyst SharePoint. Responsibilities included SharePoint space allocation, permissions, development, storage and document management. The Catalyst software application was developed to standardize control assessment and operational risk compliance and reporting.... 
Senior Technical Writer/Business Analyst (Consultant)
tags:
business analysis
• technical writer
How would you describe your time at Credit Suisse?
Created overall communication plan for Innovation for Information Technology (IIT) group. Project required extensive interaction with IT management, Subject Matter Experts and developers at all corporate levels within Technology Infrastructure Services (TIS) group. Responsibilities included writing technical documentation, products brochures, Quick Reference Cards, newsletters, product announcements and presentations. Researched SDLC phases for equity trading release management application and reviewed Global Solution Delivery Policy (GSDP) requirements used to manage project risk....
Project Manager/Senior Technical Writer (Consultant)
tags:
technical writer
• business analysis
How would you describe your time at Credit Suisse?
Supervised technical documentation for IT infrastructure job functions deployed to Pune, India and Singapore. Hired and supervised technical writers. Interviewed Subject Matter Experts in New York, London, Zurich and Singapore offices to assess documentation requirements. Developed new documentation for hardware and software applications and updated current documentation while adhering to corporate standards and project deadlines. Documents included System Administrator, Operations and User Guides as well as run books, presentations and workflow diagrams. Job functions covered all areas of IT infrastructure: Change/Problem Management, Global Product Support, Capacity Management, Systems & Database Administration, System Integration and Market Data. Managed multiple projects concurrently, estimating project scope and requirements in terms of time and resources and provided completion schedules based on project priorities....
Senior Technical Writer/Business Analyst (Consultant)
tags:
technical writer
• business analysis
How would you describe your time at AllianceBernstein, L.P.?
Developed User Guide for Portfolio Management System (PMS), a comprehensive portfolio management and performance measurement system used by investment managers. PMS enabled users to interface with a wide range of data including full transaction and performance history for over 7,000 accounts, exchange rate history for a wide range of currencies, and market data for 245,000 securities. Analyzed business requirements and processes to improve existing system. Interviewed Subject Matter Experts and developers in New York and London to gather technical specifications on data elements and data feeds. Created data dictionary....
Senior Technical Writer/Business Analyst (Consultant)
tags:
technical writer
• business analysis
How would you describe your time at Credit Suisse?
Reviewed and updated existing documentation on U.S. equity trading systems and applications. Interviewed Subject Matter Experts for key information on functionalities, architecture, failure management and maintenance. Analyzed technical information from development team and created ???user friendly??? support documentation. Performed analysis and created Visio diagrams of business processes. Designed and documented System Administrator, Operations and User Guides. Required extensive knowledge of trading systems and market data feeds....
Principal
tags:
copywriter
• corporate communications
• technical writer
• business analysis
• marketing communications
How would you describe your time at The Silver Word?
Established in 2001, The Silver Word provides financial and technical writing, research, and marketing communication services to Fortune 500 companies, financial institutions and technology firms. The Silver Word???s services are comprehensive and varied: research reports, market surveys, annual reports, white papers, business plans, brochures, corporate profiles, press releases, advertorials, newsletters and web content. Clients included: BMC Software, Bristol-Myers Squibb, Equity Performance Group, Forest Laboratories, Hewlett-Packard, Horizon Blue Cross Blue Shield of New Jersey, JPMorgan Chase, Microsoft, RiskCenter, SmartAnalyst, Treflie Capital Management, Zacks Investment Research, Unisys....
Openet
January 1997 to December 2000
Vice President - Director of Business Development & Research
tags:
business analysis
• technical writer
• marketing communications
How would you describe your time at Openet?
Managed business development team. Produced and conducted sales presentations to solicit new business. Analyzed and recommended market data information services for banking and brokerage clients of this software development company. Interviewed institutional equity sales and traders on market data requirements. Evaluated RFP???s of market data vendors such as Bloomberg, Reuters, Bridge, eTrade, ILX, Nasdaq, S&P ComStock, Telerate. Project managed development of Siebert.net online trading web site, ranked #1 by Smart Money Magazine. Conducted firm-wide Y2K remediation. Clients: Brown Simpson Asset Management, Brunswick Warburg, Cathay Financial, Fairchild Financial Group, Muriel Siebert, Needham & Company, Weiss, Peck & Greer....
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Recommendations
I worked with Ellen at Credit Suisse on documentation for the new release of a software infrastructure application. Her work is very professional, thorough and well organized. She has a great ability to grasp technical concepts and write documentation for developers, end users and upper level management. She is also very enthusiastic, well spoken and a pleasure to work with.
-Paula Tinney
>> see all recommendations
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Ellen has
