Work history
Windows Systems Administrator
tags:
information technology specia...
• windows administrator
• network support
How would you describe your time at First American Corporation ...?
Provided first-level technical support for global IT infrastructure supporting 4,000+ employees throughout the U.S. and overseas. Responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of MS Windows Active Directory, MS Exchange and Windows 2003 Server. Troubleshooted hardware, software and connectivity issues for a mixed Windows XP Professional and mainframe environment. Created and maintained new and current user accounts (Microsoft Active Directory, Exchange Server and RightFax). Provided support for remote access using dialup/VPN to key company Executives. Worked closely with Senior LAN Administrators in maintaining servers, hubs, routers, and cabling of the local and wide area network. Additionally supported voicemail, telephone and PBX systems.... 
PC Specialist
tags:
pc specialists
• desktop support specialist
How would you describe your time at IMC Mortgage Company (contr...?
Provided system administration of ZIP! SNA mainframe gateways for a client base of 250+ employees. Documented procedures for management and maintenance of gateways. Assisted technical staff with understanding of Zip! SNA gateway concepts and features, as well as, client mainframe emulation display sessions (Extra! for Windows). Provided desktop support in a mixed Windows 95/Novell Netware 4.0 environment. Accountable for configuring, troubleshooting and repairing computer systems. Escalated issues as needed and maintained communication with customer and Technical teams....
Desktop Technician
tags:
desktop support specialist
• pc specialists
How would you describe your time at Tropicana (contracted by Te...?
Provided desktop support to company end-users on a Netware 4.0 LAN. Supported operating systems including Windows 3.11, Windows 95, and Windows NT 4.0. Installed and supported system software including MS Office Suite 97, Lotus Notes, Lotus ccMail, NW Client. Used Ghost imaging software to provide disk duplication for new workstations. Configured laptop PCs for remote server access. Diagnosed and resolved hardware/software issues....
PC Specialist
tags:
desktop support specialist
• pc specialists
How would you describe your time at Lockheed Martin Corporation...?
Provided PC/Network support to company end-users on a Netware 3.12 and Windows NT 4.0 local area network. Support included, but was not limited to software and hardware installations, internet and network access configuration. Assisted in deployment of 300+ new PC workstations utilizing Ghost imaging software to provide disk duplication on the new workstations. Configured and installed various Windows operating systems. Installed and supported network printers. Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas....
PC/LAN Helpdesk Specialist
tags:
network support
• pc specialists
How would you describe your time at GTE Data Services (contract...?
Provided software/hardware support via call center on a 45+ employee/contractor helpdesk which received 6,000+ calls a day. Maintained an average 90% resolution rate. Supported administrative functions of 3COM and Banyan Vines networks. Supported email systems including Beyond Mail (DOS/Windows versions) and PC Sprintmail. Supported RAS and remote mainframe systems. Provided training for new contractors and cross training for mainframe support personnel requiring skills to support both mainframe and PC environments. Operating systems supported were Windows 3.11 and
Windows 95....
