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Ivan Sakotic
Serbia and Montenegro
currently: Job hunting
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Work history
Head of Service Center REGION1
tags:
project management; leadership
• managing
• projeact management
• technical assistance
• reporting
• team leader and motivator
• programming
• technical advisor
• establish actiivty plan
• multi-cultural
• organisation
• support & management
• information technolgy director
How would you describe your time at Raiffeisen Rent d.o.o. Belg...?
Service Center REGION1
Raiffeisen-Leasing International (RLI), the Holding company of the Raiffeisen Leasing CEE Network, is running leasing companies in four countries of the Balkan region as follows:
Serbia: Raiffeisen Leasing d.o.o. (RLRS)/Raiffeisen Rent d.o.o.(RRRS)
Bosnia & Herzegovina: Raiffeisen Leasing d.o.o. (RLBH)
Slovenia: Raiffeisen Leasing d.o.o. (RLSI) and
Croatia: Raiffeisen Leasing d.o.o. (RLHR)
Due to close-by geographical position and due to the fact that all four leasing companies are operating the same core leasing software, RLRS, RLHR, RLBH and RLSI have been clustered as REGION 1
General activities/tasks conducted by "Service Center", REGION 1:
o Obliged to visit each leasing network unit within REGION 1 in person at least once per quarter or more frequently if requested by local Mgmt. of the respected Network Leasing Unit.
o Acting as central point of contact for RLHR, RLBH, RLSI, RLRS affected RI departments, RLI and Vendors
o Supporting, coordinating and managing (as a program manager) evaluation & implementation/upgrade projects related to Core Leasing Application and group programs listed in the project portfolio overview
o Implementation and maintenance of region wide Issue/Change management.
o Resource planning
o Cost control and cost allocation under the terms of the Service Level Agreements... 
Head of IT Department
tags:
team leader and motivator
• programming
• managing
• projeact management
• project management; leadership
• information tech manager
How would you describe your time at Raiffeisen Leasing d.o.o. B...?
Scope of activity:
o Independently manages the IT department
o Co-ordinates tasks and duties in the department (5 employees)
Functions and tasks:
o Keeps up-to-date records of company's technical equipment and controls all documentation (specifications, delivery lists, invoices, guarantee lists, manuals, addresses of manufacturers, etc.)
o Keeps records on each machine, listing proper maintenance procedures and dates of maintenance and repairs
o Supervises and delegates assignments to staff in the following areas: repairs and/or troubleshooting PCs, installation of LAN applications and network software on PCs, troubleshooting PC software application problems, providing support for LAN and user, installation of Internet and TCP/IP based software at client workstations.
o Provides systems administration for company infrastructure servers
o Maintains and troubleshooting network servers with minimal direction
o Performs preventive maintenance on company servers, system monitoring, tuning, and system security
o Quickly identifying, documenting and solving problems;
o Diagnoses company's technical equipment operating problems and makes required repairs; contact third parties in case of need
o Keeps track of information in new technologies, understanding needs of company and recommend improvements based on user needs and technology advances; makes recommendations concerning machine replacement or modifications to lower maintenance costs and/or improve capabilities
o Documents the network configuration and prepares back up plans and procedures; Implements back up plans according to the suggestions of disciplinarian
o Gives technical support by the phone to partners (dealers)
o Coordinates and adjusts information system safety requests between company and Raiffeisen bank a.d. Belgrade.
o Contacts with third parties by all the technical demands/requests
o Collects offers, suggests and performs purchase of company's technical equipment
o Coordinates with application software developers (third parties), giving technical support for their access to system in case problems occur according to the company standards, which refers to security and data protection. Analyzes reviews and recommends program revisions to increase operating efficiency.
o Provides technical conditions for users education on test database for purpose of keeping actual (valid) data
o Administrates and supervises system for building security and fire defense; co- ordinates with support team
o Perform corrections of data in existent system - early termination, cancellation and accounting termination of the contracts
o Perform transfer of data from one module in the system to the other by daily routine
o Provides technical support and implementation for all new business activities, marketing campaigns, new system procedures, changing of the law...
Senior IT Officer
tags:
support & management
• establish actiivty plan
• organisation
How would you describe your time at Raiffeisen Leasing d.o.o. B...?
o independently support of the 10 servers providing connection services which are part of the Bank network (over 50 servers)
o providing top level of data security following all Bank restrictions to protect confidential information while allowing appropriate access
o assistance in concept, implementation and maintaining of all company applications and Web portal (including development of its CMS)
o providing desktop support for all office workstations (100 workstations)
o manage backups of data (administrate, verify and restore from it)
o optimize network using performance reports and monitoring applications
o document and log all tasks to the managing board, making summary reports and technical proposals for improving business needs
o writing user manuals and instruction booklets, provide training and technical support to all relevant users...
Team leader, manager of the store
tags:
multi-cultural
How would you describe your time at The Original Fudge Kitchen,...?
o leading and organizing individuals to perform full day cycle of duties in one store, while forming cohesive team environment
o solving and explaining problems with/to customers
o organizing side jobs
Solution development/Support Team Engineer
tags:
programming & c++
• technical advisor
• reporting
How would you describe your time at SiSTim, Belgrade Serbia & M...?
o implementation of networks for office productivity software and Internet access
o installation and/or updating of hardware and software, replacement of supplies
o assistance in concept, implementation and maintaining of various Web projects
o manage backups of data
o optimize LAN using performance reports and monitoring applications
o developing and conducting software tutorials; writing user manuals and instruction booklets
o customer support through mailing list...
IT Support Administrator Consultant
tags:
technical advisor
How would you describe your time at Danish Refugee Council, Bel...?
o installation and/or updating of hardware and software, replacement of supplies
o technical assistant to users
o contact with computing and telecom suppliers
o implementation of the server infrastructure and upgrades
o management of user's workstations, shared resources, user accounts
o production of management charts and statistics...
Education
Assistant in Computer Programming
tags:
general education
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